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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Disqus comments not showing up
- This topic has 12 replies, 4 voices, and was last updated 8 years by Kyle – SUPPORT.
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Posted in: Neighborhood
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September 16, 2015 at 3:17 pm #213680
Hi,
I have installed the Disqus comments plug-in and have followed the directions for the set-up. When I go to the post pages, there are no comments showing up. Here’s an example page: http://707ave.com/pamela-romo-juliet-blog/
Can you let me know if I did something wrong or if there is something hiding the comments?
Thanks!
September 16, 2015 at 5:38 pm #213780Hi,
Guess you need to enable the 3rd option in the screenshot below.
https://www.dropbox.com/s/bf06l7f3iy0lttw/Screenshot%202015-09-16%2017.39.03.png?dl=0Go to Settings-> Discussion
After that if doesn’t work, try to activate the Twenty 15 theme to see if the comments appear to discard any issue in our theme.
thanks
-Rui
September 17, 2015 at 12:08 pm #214090I adjusted the settings, but they didn’t show up. I didn’t activate the Twenty 15 theme because I’m afraid of losing all my work. Can we do this without switching themes?
September 17, 2015 at 12:09 pm #214093Hi,
We need to check it to determine if it’s a WordPress settings problem or a theme issue.
By switching themes you won’t lose anything.If you think it’s better just backup first.
-Rui
September 17, 2015 at 12:36 pm #214117The comments are not showing up in Twenty15 either.
September 17, 2015 at 12:42 pm #214120It means that still something wrong in your discussion settings.
Will have a look at your settings.-Rui
September 17, 2015 at 12:45 pm #214123Hi,
That would be your plugin settings are wrong.
1) Have you followed this: https://disqus.com/admin/wordpress/
2) Please update your version of WP also.Have you read over their docs:
Importing Comments: https://help.disqus.com/customer/en/portal/articles/466255-importing-comments-from-wordpress#automatic
General Trouble Shooting: https://help.disqus.com/customer/en/portal/articles/472005-troubleshooting-wordpress
WordPress Syncing: https://help.disqus.com/customer/en/portal/articles/960360-syncing-with-wordpress
– David.
September 18, 2015 at 6:50 pm #214633I’ve updated the wordpress, deactivated all of the plugins, resynced comments. Still not working. Any ideas? What should I do? Thanks!
September 21, 2015 at 10:36 am #214912Hi,
In that case is better to create a topic in the Disqus support forum, they are in better position to help you out.
thanks-Rui
September 22, 2015 at 9:17 pm #215541I was able to get it to show up. But, I don’t like the location. Any way we can move it up before the related articles? See snapshot.
Also this is what I did to get the comments to show up:
I had to go into “Posts” and click Quick Edit and “Allow Comments” on each individual post. The plugin showed up that way 🙂Attachments:
You must be logged in to view attached files.September 23, 2015 at 2:32 pm #215768I’m afraid that’s the location of the comments, if you want to change it you would need to edit theme files and I’m afraid that’s beyond our scope of support as it’s more work than a small customisation.
Hope you understand
– Kyle
September 23, 2015 at 7:45 pm #215906No problem. Thanks so much.
September 24, 2015 at 8:08 am #215986No problem
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Posted in: Neighborhood
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