demo import – internal server error

[hewittig]

hi, when i try to import the demo – after having assigned author and clicked on import attachements and then on submit – after few minuted i get this message:
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
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how can i get the demo imported?

[hewittig]

i imported the file “demo content-alt”, but thats not the whole content. there occured a second problem. when selecting the menu locations, for main, top bar and footer i know which menu item to select, butnot for mobile – this seems to be new, it wasn’t shown in the video. what kind of location do i have to select for the mobile menu? i selected main menu, as there isn’t a mobile menu to select.

[hewittig]

the demo works, but it doesn’t show the pages for “features”. is it because i had to install the “demo content alt” due to difficulties with importing the other demo xml file?

[Swift Ideas – Ed]

Hi @hewittig,

This happens when servers kill the import process, usually due to lack of php memory, or the process taken too long.

If you try again with the main file, when you get that error just hit back in the browser and carry on with the process again. It may take 10+ goes, but it will eventually all go through.

For the mobile menu, you have the option to set a different menu, or just use the main menu as you used for the main navigation location.

You’d need to update the URLs for the features menu, as these are linked to our demo site.

Hope that helps.

– Ed