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    Posted in: Joyn
  • June 13, 2016 at 7:46 pm #274366
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you ask your hosting support why the server is blocking the fonts? Please pass them this error screenshot and report the URL that triggers this:

    http://www.cmarketing.com.au/wp-content/uploads/redux/custom-fonts/custom/IrisUPC/Irisupc.ttf

    See screenshot for error message.

    Thanks.

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    June 13, 2016 at 7:48 pm #274368
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you ask your hosting support why the server is blocking the fonts? Please pass them this error screenshot and report the URL that triggers this:

    http://www.cmarketing.com.au/wp-content/uploads/redux/custom-fonts/custom/IrisUPC/Irisupc.ttf

    See screenshot for error message.

    Thanks.

    June 13, 2016 at 7:50 pm #274369
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you ask your hosting support why the server is blocking the fonts? Please pass them this error screenshot and report the URL that triggers this:

    http://www.cmarketing.com.au/wp-content/uploads/redux/custom-fonts/custom/IrisUPC/Irisupc.ttf

    See screenshot for error message.

    Thanks.

    June 21, 2016 at 12:28 am #276012
    katiesmyth
    Member
    Post count: 25

    Will check on this.

    June 21, 2016 at 10:54 pm #276267
    katiesmyth
    Member
    Post count: 25

    Hi,

    This is from the hosting support team:

    The permissions you had on that file didn’t allow for the file to be read.
    I’ve updated the permissions for you now and the 403 is no-longer displaying.

    Font still isn’t appearing properly

    June 23, 2016 at 11:47 am #276653
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I certainly think the font itself is actually corrupted from the source. I have uploaded another font to your site, a zip file of a font called Snacker Comic, it worked without any issue. See below:

    – Can you download another font zip file, any font and upload that?

    Thanks.

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    Posted in: Joyn
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