New Landing › How can we help? › Atelier › custom attributes

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    Posted in: Atelier
  • April 4, 2017 at 2:51 pm #319581
    Carlos
    Member
    Post count: 52

    Hi,

    My setup on the attributes page are custom and on each product page I put the attributes & variations in the correct order ( sizes: XS S M L etc) and when I hit the save button , everything falls back to alphabetical order (L M S etc…)

    How it should be the configuration?

    thanks

    April 4, 2017 at 3:02 pm #319583
    David Martin – Support
    Moderator
    Post count: 20834

    Enable the Twenty17 theme and re-test this. Does this issue still happen?

    April 4, 2017 at 3:03 pm #319584
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Check the attribute sorting order at the bottom of this screenshot.
    https://www.dropbox.com/s/ai8brza8owzxrli/Screenshot%202017-04-04%2015.03.36.png?dl=0

    You can drag and re-order the attributes.

    -Rui

    April 4, 2017 at 3:30 pm #319590
    Carlos
    Member
    Post count: 52

    I don’t have installed Twenty17 theme… and yes, my configuration is the same, custom ordering

    April 4, 2017 at 4:27 pm #319610
    David Martin – Support
    Moderator
    Post count: 20834

    Try Twenty16, or any default WP ‘Twenty’ theme you have.

    April 4, 2017 at 4:31 pm #319613
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    you can also provide us with the site url and some admin credentials.
    Just tested on my local server and the ordering works fine(this is manage by Woocommerce and not the theme itself)

    -Rui

    April 4, 2017 at 5:13 pm #319621
    Carlos
    Member
    Post count: 52

    ok, installed and activated… but the problem is the same

    April 4, 2017 at 5:16 pm #319626
    Carlos
    Member
    Post count: 52

    I would need to know where you connect from to open the access as user.

    April 4, 2017 at 5:17 pm #319628
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Check my reply above, will need the site url and admin credentials in a private reply.

    -Rui

    April 4, 2017 at 6:41 pm #319640
    Carlos
    Member
    Post count: 52
    This reply has been marked as private.
    April 4, 2017 at 6:52 pm #319642
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    April 4, 2017 at 7:51 pm #319656
    Carlos
    Member
    Post count: 52

    really? It was easy…

    thanks rui

    April 5, 2017 at 9:45 am #319725
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks Rui.

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