New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Coupons not applied

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Neighborhood
  • August 19, 2013 at 4:00 pm #17157
    rredel
    Member
    Post count: 14

    Hi there,

    we have a problem with coupons in the cart sections. Whenever a code is provided and the apply button is clicked, the cart just reloads but the coupon never gets applied to the cart.
    Are there any known issues with coupons?

    Thank in advance!
    Reinhart

    August 20, 2013 at 5:11 am #17277
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    August 20, 2013 at 8:50 am #17307
    rredel
    Member
    Post count: 14
    This reply has been marked as private.
    August 21, 2013 at 2:34 pm #17511
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!
    I will forward this to the developer of the theme!

    Thanks!

    August 21, 2013 at 4:45 pm #17543
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Thanks for letting us know, have fixed this for the next update.

    Only occurs on pressing Enter. Clicking the Apply button works fine.

    – Ed

    August 21, 2013 at 4:48 pm #17544
    rredel
    Member
    Post count: 14

    Unfortunately in my case neither the apply button nor pressing enter works.

    Cheers
    Reinhart

    August 23, 2013 at 8:56 am #17836
    Melanie – SUPPORT
    Member
    Post count: 11032

    Thanks for the feedback!
    Make sure to grab the upcoming update once it’s available!
    Cheers

    August 29, 2013 at 10:04 am #18803
    rredel
    Member
    Post count: 14

    Why has this been marked as resolved? This isn’t resolved. The problem still exists in the same way as before. Neither the button nor pressing the enter key applies the discount to the cart. The coupon code is actually sent (which can be seen in the httpheaders) but it does nothing to the price.
    Any advice on how to get this to work would be appreciated!

    Cheers
    Reinhart

    August 29, 2013 at 10:18 am #18805
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Reinhart,

    It’s marked as resolved as it’s fixed for the next update. You can test it on the attached version.

    – Ed

    September 2, 2013 at 12:03 pm #19383
    rredel
    Member
    Post count: 14

    Hi Ed,

    I tracked the issue down quite a bit further and here’s what I could figure out. Maybe it helps someone else out too:

    In my case the WP-URL and the Site-URL were set to https:// which caused WP to redirect every page to the normal http:// version. Unfortunately thie 302 redirect lost the coupon code and did only the normal shopping cart. Changing my settings to normal http:// for both the Site-URL and the WP-URL solved the problem. Also the SSL-enforcement for the checkout doesn’t lose the coupon code.
    WP redirection weirdness …

    Thanks anyway!

    Cheers
    Reinhart

    September 2, 2013 at 4:09 pm #19413
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Glad you sorted it!

    – Ed

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    Posted in: Neighborhood
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