New Landing › How can we help? › Themeforest Theme Support › Joyn › Content dissapears

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posted in: Joyn
  • January 7, 2016 at 9:36 pm #238954
    JGCPH
    Member
    Post count: 25

    Hi Swift.

    Just installed a clean WP and Joyn theme. My content dissapears, when I save it. Check out the Homepage (Forside) The 3 icon boxes I have added custom images and titles, but it goes away when I save. Hope you can help. Thanks

    January 7, 2016 at 9:43 pm #238956
    JGCPH
    Member
    Post count: 25

    Seems to be related to Chrome. So far good in Safari

    January 7, 2016 at 9:45 pm #238957
    JGCPH
    Member
    Post count: 25

    Well no. Same happens in Safari now

    January 8, 2016 at 12:34 pm #239120
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi,

    Can you please contact your host and ask what version of PHP you are running?

    Please ask them to specifically use PHP 5.6 on your site.

    Thanks.

    January 8, 2016 at 5:18 pm #239201
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Not sure if you checked the PHP version like Kyle advised.
    I tried to edit that page and duplicated that row and saved without any problem.

    Can you clear the cache and try again and provide me more details so I can try to replicate it?

    Thanks
    -Rui

    January 18, 2016 at 10:16 am #241252
    JGCPH
    Member
    Post count: 25

    Hi Rui and Kyle.

    The host is running PHP 7. I can temporarly downgrade, but it will be running PHP 7 again. Is this an issue? I can try and clear cache, but also tried in Safari with same problem.

    Thanks

    January 18, 2016 at 10:21 am #241254
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ho

    Have you made all of the updates?

    – Kyle

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    Posted in: Joyn
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