New Landing › How can we help? › Themeforest Theme Support › Ability › Contact

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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Ability
  • June 21, 2013 at 6:23 am #8874
    neilcorke
    Member
    Post count: 5

    Brilliant work. Exactly what i was looking for for a quick site at

    http://www.falkcoppercookware.com/

    The only issue I have is with Contact form. When I test this no email is received and there is nothing in the mail logs. Email for comments are fine.

    I can’t see anything else to configure.

    June 23, 2013 at 10:41 pm #9040
    Ben – SUPPORT
    Member
    Post count: 690

    In Theme Options -> Contact Options make sure your email is set

    Thanks
    Ben

    June 24, 2013 at 5:54 pm #9078
    neilcorke
    Member
    Post count: 5
    This reply has been marked as private.
    June 24, 2013 at 9:13 pm #9129
    Ben – SUPPORT
    Member
    Post count: 690

    Can you post them here as a private reply? Only us support staff can see it but it makes it easier if someone else need to jump on it

    Thanks
    Ben

    June 25, 2013 at 3:24 am #9151
    neilcorke
    Member
    Post count: 5
    This reply has been marked as private.
    June 25, 2013 at 4:46 pm #9243
    Ben – SUPPORT
    Member
    Post count: 690

    I’ve looked into it and it’s all set up correctly, I’ve used my email and it’s still broken.

    It could be to due with your host blocking out coming mail from your server. Can you email / live chat your host to check you’re allowed contact pages and to possible bug test for issues with it?

    thanks
    Ben

    June 25, 2013 at 5:09 pm #9245
    symbioses
    Member
    Post count: 4

    Hello,

    I’m having the same issue as neil, the contact form is not working within the “One pager website”. So on my home the contact is not working but within the page the email is sent.

    Not working : http://chouetteevenements.com/
    working : http://chouetteevenements.com/accueil/contactez-nous/

    Thanks!

    June 25, 2013 at 5:14 pm #9247
    neilcorke
    Member
    Post count: 5
    This reply has been marked as private.
    June 26, 2013 at 10:36 am #9290
    neilcorke
    Member
    Post count: 5
    This reply has been marked as private.
    July 28, 2013 at 12:12 pm #13265
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi Neil,

    can you please contact your hosting company about this and let us know what they say?
    It is indeed possible that the host can simply switch the functionality on. Having the contact form working does not necessarily mean that the theme is broken.
    So if you could let us know what your hosting company says, that would be awesome 🙂

    Cheers,
    Mel

    August 19, 2013 at 7:06 pm #17191
    ViggoV
    Member
    Post count: 2

    Hi there.. We are also having problems receiving mail from the contact form. However, I have installed an SMTP plugin which replaces the normal wp_mail() function that are used to send notifications but it turns out that the Ability theme uses the standard php mail() function instead.. Can I include the wp_mail() function somehow and call that instead? (I am familiar with PHP)

    August 20, 2013 at 6:08 am #17281
    neilcorke
    Member
    Post count: 5

    Hi ViggoV,
    I gave up trying to get this work and installed the WP Contact 7 plugin for a contact form which worked straightaway.

    August 20, 2013 at 6:24 am #17286
    ViggoV
    Member
    Post count: 2

    Thanks, neilcorke.. I might very well end up using that 🙂

    August 21, 2013 at 1:23 pm #17496
    Melanie – SUPPORT
    Member
    Post count: 11032

    template-contact.php might be what you’re looking for in order to change the code. Cheers

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