Contact: Simple layout is shifted to the right

[BHmltn00]

When I load my contact page (see published pages > ‘Contact Us’) initially there’s a large white vertical gap on the left of the page. Only when I manually resize my web browser does it suddenly disappear and correct itself.

I’ve noticed if I preview the ‘Contact: Simple’ layout from the draft pages, that does the same thing. I based my contact page on a combination of elements from the Simple and Modern versions of the contact pages.

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[BHmltn00]

Any replies or solutions to this would be helpful.

Cheers

Ben

[David Martin – Support]

Hi Ben,

Can you disable the child theme whilst we investigate and also update the WP Core version?

[BHmltn00]

Hello, I disabled the child theme and used the parent theme and that seemed to correct the issue.

I have not altered the default page template so not sure why it its happening :/

Cheers

Ben

[David Martin – Support]

I cannot see the child theme folder structure. I would need your FTP details.

What are you overriding within the child theme?

[BHmltn00]

This reply has been marked as private.

[David Martin – Support]

I am not able to login using those FTP details. Can you ask your host to check those.

Whichever file/function you are overriding in the child you would need to get the file/function from the parent theme which would have been updated.

Thanks.

[BHmltn00]

This reply has been marked as private.

[David Martin – Support]

Above you mentioned:

Hello, I disabled the child theme and used the parent theme and that seemed to correct the issue.

[BHmltn00]

This reply has been marked as private.

[David Martin – Support]

Hi,

There has been no modifications to the child theme. I cannot access your FTP.

Please ask your host if they are blocking connections and show the image/FTP details.

[BHmltn00]

This reply has been marked as private.

[David Martin – Support]

Even disabled, I still get the same error.

Is your host blocking IPs/countries?

I am in the UK, where are you?

[BHmltn00]

This reply has been marked as private.

[David Martin – Support]

I do not have the editor for themes available, have you disabled this in the wp-config.php file?