New Landing › How can we help? › Themeforest Theme Support › Uplift › Contact: Simple layout is shifted to the right

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    Posted in: Uplift
  • February 22, 2017 at 11:03 am #314718
    BHmltn00
    Member
    Post count: 31

    When I load my contact page (see published pages > ‘Contact Us’) initially there’s a large white vertical gap on the left of the page. Only when I manually resize my web browser does it suddenly disappear and correct itself.

    I’ve noticed if I preview the ‘Contact: Simple’ layout from the draft pages, that does the same thing. I based my contact page on a combination of elements from the Simple and Modern versions of the contact pages.

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    February 24, 2017 at 10:16 am #314987
    BHmltn00
    Member
    Post count: 31

    Any replies or solutions to this would be helpful.

    Cheers

    Ben

    February 27, 2017 at 12:06 pm #315215
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Ben,

    Can you disable the child theme whilst we investigate and also update the WP Core version?

    March 2, 2017 at 10:36 am #315718
    BHmltn00
    Member
    Post count: 31

    Hello, I disabled the child theme and used the parent theme and that seemed to correct the issue.

    I have not altered the default page template so not sure why it its happening :/

    Cheers

    Ben

    March 3, 2017 at 11:57 am #315876
    David Martin – Support
    Moderator
    Post count: 20834

    I cannot see the child theme folder structure. I would need your FTP details.

    What are you overriding within the child theme?

    March 3, 2017 at 12:05 pm #315877
    BHmltn00
    Member
    Post count: 31
    This reply has been marked as private.
    March 6, 2017 at 1:12 pm #316016
    David Martin – Support
    Moderator
    Post count: 20834

    I am not able to login using those FTP details. Can you ask your host to check those.

    Whichever file/function you are overriding in the child you would need to get the file/function from the parent theme which would have been updated.

    Thanks.

    March 9, 2017 at 12:39 pm #316565
    BHmltn00
    Member
    Post count: 31
    This reply has been marked as private.
    March 9, 2017 at 12:44 pm #316569
    David Martin – Support
    Moderator
    Post count: 20834

    Above you mentioned:

    Hello, I disabled the child theme and used the parent theme and that seemed to correct the issue.

    March 9, 2017 at 2:07 pm #316597
    BHmltn00
    Member
    Post count: 31
    This reply has been marked as private.
    March 9, 2017 at 2:15 pm #316600
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    There has been no modifications to the child theme. I cannot access your FTP.

    Please ask your host if they are blocking connections and show the image/FTP details.

    March 9, 2017 at 2:45 pm #316612
    BHmltn00
    Member
    Post count: 31
    This reply has been marked as private.
    March 9, 2017 at 3:34 pm #316622
    David Martin – Support
    Moderator
    Post count: 20834

    Even disabled, I still get the same error.

    Is your host blocking IPs/countries?

    I am in the UK, where are you?

    March 9, 2017 at 4:58 pm #316636
    BHmltn00
    Member
    Post count: 31
    This reply has been marked as private.
    March 9, 2017 at 5:11 pm #316638
    David Martin – Support
    Moderator
    Post count: 20834

    I do not have the editor for themes available, have you disabled this in the wp-config.php file?

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