Contact Forms will not send an email

[Red]

Hi Ed and Cosmin,

I’ve never had this problem before — I can’t get a contact form to work from the site I’m designing.

I’ve tried Contact Form 7, Formidable Forms, Visual Form Builder, and even Gravity Forms… but when I send a test email, even though each one says the form was successfully submitted, I never get the email.

Any ideas??? I need to use a contact form with radio buttons; do you know of a contact form that works well with your theme, or is it another issue perhaps?

Thank you,

Red

[Ben – SUPPORT]

Hey Red,

Have you checked your spam box? Also you might want to try a different mail provider just to see if it helps.

If you log into your FTP there will be an errorlog if something has been going wrong, if there is one could you post a few lines and we can try and get to the issue.

Regards,
-Ben

[Swift Ideas – Ed]

Hi Red,

Contact Form 7 should work out the box. What message do you get when the form is sent?

– Ed

[Red]

Hi Ed and Ben,

Using Contact Form 7, I just used Yahoo mail instead of gmail, but still nothing (and not in spam, either).

The message I get after submitting the form is “Your message was sent successfully. Thanks.”

I will check the ftp error log and get back in touch.

Thank you so much for your help so far!

Red

[Red]

Hello again,

I also have your FlexForm theme, and I just tried testing Contact Form 7 and have no problems getting an email. This site is hosted by BlueHost; the other site where the form isn’t working is hosted by DreamHost. I don’t know if that makes a difference, but thought it might help.

Thank you,

Red

[Cosmin – SUPPORT]

Hey guys,

Some hosts are always a nightmare when it comes to some PHP settings. Have any of you tried the WP SMTP plugin?

Regards,
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Cosmin
Support Assistant

[Red]

Hi Guys,

Yes, I have tried the WP SMTP plugin.

Red

[Cosmin – SUPPORT]

Hi Red,

If no plugin works to send an email from your site, it’s clearly an issue with the host, especially since not even WP SMTP can fix it.

Just remembered that a friend was recently told by Dreamhost something that can be summarized like this: “the “FROM” email address used when sending mail with PHP needs to be a local address” – which is one of the highest levels of stupidity I can imagine (don’t know how Dreamhost expects other people outside your domain to contact you from your site).

Can you please check this email issue with them and try to see if they mention anything about what I just described?

Regards,
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Cosmin
Support Assistant

[Red]

Thanks, Cosmin, I will check with DreamHost. They seem to have a lot of fans, but I haven’t liked too much about them so far!

[Red]

DreamHost is the culprit!

I haven’t tried the fix yet. The whole thing is ridiculous.

Thanks very much for your help!

Red

[Cosmin – SUPPORT]

Sorry to hear that, Red 🙁

If you need shared hosting recommendations, I’ve had a wonderful experience with THIS* Web Host, might wanna check them out.

Regards,
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Cosmin
Support Assistant