New Landing How can we help? Themeforest Theme Support Dante Contact Form Not Working

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  • Posted in: Dante
  • #210495
    wochurch
    Member
    Post count: 55

    I’ve discovered through trial and error that my contact forms will only accept submissions if the email address I fill in on the contact page is from within our domain (anything @wochurch.org – i.e. [email protected]). When I go to wochurch.org/contact and fill in any other type of email address, it says “Failed to send your message. Please try later or contact the administrator by another method.” But if I use the same form and put in a wochurch.org email address, it goes right through, no problem.

    I’ve tried removing the email validation by making it a simple text field and removing it as a required field, but no success.

    I don’t understand how this could be happening, and I’m not seeing any settings that could be causing it. Any ideas?

    #210500
    wochurch
    Member
    Post count: 55

    I think I’ve resolved the issue. It definitely was no issue with Dante.

    The host was not allowing WP contact submissions from email address outside of our domain. I forced the from field, and away we went. Thanks anyway guys. Hope you’re doing well.

    #210738
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Brilliant! I am glad that you managed to resolve the issue.
    Thanks
    Mohammad

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