Checkout issue

[10foldDigital]

Hi,

I’ve completed the setup with PayPal, added the shipping costs, but when I go to checkout it says “Internal Server Error”.
I’ve contacted PayPal and they’ve said the account has been successfully setup with adaptive payments (as the payments are split).
The account I’m testing for the ‘vendors’ amount is a seperate PayPal account of mine so I know both accounts are working.

Do you know what might be preventing the checkout from working?

Thanks

Andrew

[Rui Guerreiro – SUPPORT]

Hi,

An internal server error means that some error is happening in the server.
Check the server error logs and send it to us to have a look.

Also try to disable all plugins except Woocommerce and test again the checkout, it could exist a conflict with other plugin.

-Rui

[10foldDigital]

Hi,

Where can I find the server error logs? I checked cPanel but can’t find them.

Thanks

Andrew

[10foldDigital]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

The log only told about some timeout errors, so maybe there is a chance that your server is running out of memory. You need to adjust/add you WordPress memory settings inside the wp-config.php file

Change your WordPress memory to 128M or a maximum 256M.

Also check the official documentation from WordPress in the link below.
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Like I suggested in other topic, try to activate the default WordPress Twenty 17 theme and test again.

-Rui

[10foldDigital]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

I guess you need to try that to see if it works in your case.

-Rui

[10foldDigital]

Hi,

I’ve downloaded the “Error Log Monitor”, but can’t access the file PPAuth.php, do you know where I can locate this?
I tried to search via file manager with ‘hidden’ files switched on.

Thanks

Andrew

[David Martin – Support]

You would need to contact the plugin devs/your hosting provider.

Have you tested this with Twenty16 enabled, does the issue persist for you?

[10foldDigital]

Yes, I tested with Twenty16 enabled, but still can’t checkout any items.

Thanks

Andrew

[10foldDigital]

This reply has been marked as private.

[David Martin – Support]

You would need to contact your hosting provider or the plugin support as this is not a theme issue.

Thanks.

[10foldDigital]

Ok no problem, I’ve finally retrieved the error log and am communicating between the plugin support and our hosting reseller.

Thanks

Andrew

[David Martin – Support]

Ok, all the best.

Thanks.

[10foldDigital]

Hi,

I’m very confused, you and our hosting provider told us there was an issue with WC Vendors Pro plugin that was causing an error upon checkout.
I contacted WC Vendors Pro and they must’ve altered something, as when I disable all plugins besides Woocommerce and WC Vendors Pro the checkout works fine. When all plugins are activated, it comes up with ‘Internal Server Error’ which tells me its not an issue with WC Vendors Pro.

Do you know how I can resolve this, as its clearly not an issue with PayPal, or WC Vendors Pro.

Thanks

Andrew