New Landing How can we help? Themeforest Theme Support Neighborhood Categories menu on phone are off screen

Viewing 10 posts - 1 through 10 (of 10 total)
  • #15278
    konig
    Member
    Post count: 106

    Hello,

    Recently bought the theme and looking forward to work with it.
    I have checked the mobile version on my android Galaxy S2, to my surprise when I click the menu key (3 horizontal lines) the categories go off screen not allow to see them or interact with them.

    Any solutions?

    Thanks.

    #15403
    konig
    Member
    Post count: 106

    Website address : http://www.konig-fashion.com

    #15773
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    We need to check the backend of your website, could you let me know your login details please?

    Thanks and cheers!

    #15972
    konig
    Member
    Post count: 106
    This reply has been marked as private.
    #16716
    Cosmin – SUPPORT
    Member
    Post count: 3851

    Thought it had to do with Revolution Slider, as it was not set to be responsive (did that for you).

    But it still happens and, since this is a live site, I leave this up to you. Please disable plugins one by one, testing each time if the issue is resolved, so that you can find out if one of them is causing this (and which one).

    Regards,

    ————————————————————————————————————

    Cosmin
    Support Assistant

    #16943
    konig
    Member
    Post count: 106

    Thank you Cosmin.

    I appreciate you investigating this issue. I have done as you said and turned off unnecessary plugins, with no luck. Please don’t be afraid of the fact that the site is live, I rather have it working properly. If possible, I’d like to know how to solve this or even better have you assist me once again.

    Thanks again,

    Hope to hear from you soon.

    #17747
    konig
    Member
    Post count: 106

    Let me know if you need more details or other information.

    Thanks!

    #18597
    konig
    Member
    Post count: 106

    Just to draw your attention to this once more, I have not been successful with trying to solve this, still need some help at your time.

    #19540
    konig
    Member
    Post count: 106

    How do I use the neighborhood9 file?

    #19851
    Melanie – SUPPORT
    Member
    Post count: 11032
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Login and Registration Log in · Register