New Landing How can we help? Themeforest Theme Support Neighborhood Cart Totals Line Duplication Error

Viewing 15 posts - 1 through 15 (of 21 total)
  • #281726
    webmgr
    Member
    Post count: 80

    I don’t know if my first submission of this question went through so I am resending it.

    On our site http://mobile.generalwax.com/cart/, Cart Totals, the FREE SHIPPING option has now been duplicated. Same on the checkout page.
    – – –
    At the same time, I have a top menu error. After I select CANDLES – PILLAR CANDLES – SCENTED PILLARS. . .
    PILLAR CANDLES & SCENTED PILLARS disappear or has defaulted to the background color.

    I thought is was the CSS in the Child theme but the errors still exist after activating the Neighborhood theme.

    I made a copy of the cart-total.php page and placed it in the Neighborhood Child theme using the same path. I changed “Cart Subtotal” to “Subtotal” (line 22).

    Since then, I reinstalled Neighborhood v3.4.20 but the errors are still there, with or without the Child theme activated. I deleted the cache and restarted my computer.

    Help! Thank you very much.

    webmgr

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    #281878
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you disable all plugins except Woocommerce and try again so we can discard any plugin conflict?
    Thanks

    -Rui

    #282127
    webmgr
    Member
    Post count: 80

    Rui, I disabled all plugins except WooCommerce and they remain inactive as of now. Still the same issue. I haven’t been able to figure this out.
    When I deactivate the child style.css file, the issue remains.
    Thank you very much for your help.

    webmgr

    (not sure if this is the correct way to reply.)

    #282414
    webmgr
    Member
    Post count: 80

    I re-enabled all the plugins and still have problems with the Mega Menu disappearing after selecting.

    Another issue I noticed. Maybe it is related. The YITH star that appears beside the add to cart button on the product page is duplicated.

    Thank you,
    webmgr

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    #282855
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I will forward this to my colleague for you as I know he has just fixed a similar issue

    – Kyle

    #282871
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I cant see any shipping option at this cart page https://mobile.generalwax.com/cart/.
    Thanks
    Mohammad

    #283036
    webmgr
    Member
    Post count: 80

    Hi Mohammad,

    The website is having some big problems and now the shipping. I will fix this now and reply back when I have it resolved.
    Thanks very much.

    webmgr

    #283038
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Let us know.

    -Rui

    #283413
    webmgr
    Member
    Post count: 80

    OK. we have sorted everything out. The issues that remain are

    1. After selecting something from the MegaMenu EX. Candles / Pillar Candles / Unscented Pillars, the selection disappears after selecting. I checked the CSS but I am stuck.

    2. The Wishlist star icon shows up twice.

    I disabled all plugins except WooCommerce.

    Thanks swiftideas for your help.

    webmgr

    #283420
    webmgr
    Member
    Post count: 80

    Also,
    The System Status in WooCommerce shows out of date templates. I am not sure if I should add them to the woocommerce folder in the Neighborhood theme or wait for Neighborhood to include them in an update?

    neighborhood/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 2.6.3,
    neighborhood/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 2.6.3,

    thanks
    webmgr

    #283431
    webmgr
    Member
    Post count: 80

    I believe there is an issue with Neighborhood/WooCommerce as it relates to the cart and checkout display. If you view the site in Storefront, all the data appears. I just dont know.

    webmgr

    #283657
    David Martin – Support
    Moderator
    Post count: 20834

    Everything seems normal to be?

    #283759
    webmgr
    Member
    Post count: 80

    1. I see what you see with Neighborhood however the attachment shows what the same page looks like with Storefront. The FexEx stuff is missing from Neighborhood and it used to appear.

    2 After making a selection from the Mega Menu, it disappears. I tried disabling/re-enabling all the plugins and still have problem.

    3. The YITH star that appears beside the add to cart button on the product page is duplicated.

    Thanks,
    webmgr

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    #283788
    webmgr
    Member
    Post count: 80

    The page displays differently when logged in or logged out. Weird.

    webmgr

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    #284209
    David Martin – Support
    Moderator
    Post count: 20834

    Supplied login details are not working, please check those.

    Thanks.

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