CART time out issue

[suziewatt]

Hi

I’m having a serious issue with my Neighbourhood themed site. I run WooCommerce and sell from the site. Recently ( last few weeks) when customers have items in the card and the screen should show the purchase method options, the cart side of the screen is light grey with a timing circle looping indefinitely. Then customers are contacting me to say they can’t complete the transaction. I’ve had some that didn’t tell me for a while, so I wondered why I was having lots of abandoned carts.

This issue is critical as the website store will not function if the cart is timing out. (losing money!!) Also, one customer said they were unable to add more than one product to the cart, even though I have 15 listed in stock in the inventory.

Appreciate any assistance.

Thank you.

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[Rui Guerreiro – SUPPORT]

Hi,

Maybe it could be some plugin conflict. Any plugins update recently?
Can you replicate the issue with the default WordPress theme active?

-Rui

[suziewatt]

This reply has been marked as private.

[laranz – SUPPORT]

Hi,

Yeah, sure. Keep us updated.

Let us know,

Thanks,
laranz.