New Landing How can we help? Atelier Can't send emails after theme update

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  • Posted in: Atelier
  • #260550
    GTS75
    Member
    Post count: 240

    hey guys – I’m having a very strange problem. After updating to the newest theme version, my site has now stopped sending all emails. Contact form submissions, new order admin emails, customer order status update notifications… nothing. I’ve tried deactivating all plugins and reactivating one by one, reached out to plugin authors, woothemes, even tried using a gmail smtp plugin for improved email deliverability. What could be causing this? I can’t seem to figure it out. These order updates are a major part of my business and I need to get them up and running asap. Any and all help is appreciated.

    Thanks for your time,
    Dan

    #260572
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Nothing in the theme would prevent emails sending as it doesn’t control any of this. Have you tried with another theme installed?

    – Kyle

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