Can't send emails after theme update – swiftideas

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This topic has 1 reply, 2 voices, and was last updated 8 years by Kyle – SUPPORT.

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Posted in: Atelier
April 11, 2016 at 6:10 am #260550

GTS75
Member

Post count: 240

hey guys – I’m having a very strange problem. After updating to the newest theme version, my site has now stopped sending all emails. Contact form submissions, new order admin emails, customer order status update notifications… nothing. I’ve tried deactivating all plugins and reactivating one by one, reached out to plugin authors, woothemes, even tried using a gmail smtp plugin for improved email deliverability. What could be causing this? I can’t seem to figure it out. These order updates are a major part of my business and I need to get them up and running asap. Any and all help is appreciated.

Thanks for your time,
Dan

April 11, 2016 at 8:10 am #260572

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

Nothing in the theme would prevent emails sending as it doesn’t control any of this. Have you tried with another theme installed?

– Kyle
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Posted in: Atelier

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