New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Cant activate Revolution slider update – URGENT!

Viewing 5 posts - 1 through 5 (of 5 total)
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    Posted in: Neighborhood
  • August 13, 2015 at 4:22 pm #203777
    MarieWorks
    Member
    Post count: 225

    Hi,

    We installed the rev slider 5.03 update through the dialogue presented by theme – however we now cant activate it and have lost the old version slider – please can you assist urgently

    Kind Regards,

    Chris

    August 13, 2015 at 5:13 pm #203798
    MarieWorks
    Member
    Post count: 225

    For some reason – we have now been able to activate the rev slider

    HOWEVER

    It seems to be overriding page builder elements.

    For example – on this page the rev slider alias = showroom, is set to be contained in a 2/3 rd width page builder element.

    https://www.reikokaneko.co.uk/visit/

    However it seems to be overriding this and displaying at full width and removing the other page content (text) all together.

    Can anyone help ?

    August 13, 2015 at 10:14 pm #203886
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just checked and seems to be displaying fine here – did you sort it?

    – Ed

    August 14, 2015 at 8:33 am #203967
    MarieWorks
    Member
    Post count: 225

    This seems to of fixed itself over night. Wish I knew why this was.. could it be something to do with browser caching ? Though I cleared all my caches yesterday and it still looked broken… or could it be related to server side caching being cleared ( i think this runs automatically)

    Thanks for checking it out anyway

    Chris

    August 14, 2015 at 10:53 am #204014
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    We are glad 🙂 that your issue resolved. It was due just only cache.
    Thanks
    Mohammad

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    Posted in: Neighborhood
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