Cant activate Revolution slider update – URGENT!

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This topic has 4 replies, 3 voices, and was last updated 8 years by Mohammad – SUPPORT.

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Posted in: Neighborhood
August 13, 2015 at 4:22 pm #203777

MarieWorks
Member

Post count: 225

Hi,

We installed the rev slider 5.03 update through the dialogue presented by theme – however we now cant activate it and have lost the old version slider – please can you assist urgently

Kind Regards,

Chris

August 13, 2015 at 5:13 pm #203798

MarieWorks
Member

Post count: 225

For some reason – we have now been able to activate the rev slider

HOWEVER

It seems to be overriding page builder elements.

For example – on this page the rev slider alias = showroom, is set to be contained in a 2/3 rd width page builder element.

https://www.reikokaneko.co.uk/visit/

However it seems to be overriding this and displaying at full width and removing the other page content (text) all together.

Can anyone help ?

August 13, 2015 at 10:14 pm #203886

Swift Ideas – Ed
Keymaster

Post count: 15264

Just checked and seems to be displaying fine here – did you sort it?

– Ed

August 14, 2015 at 8:33 am #203967

MarieWorks
Member

Post count: 225

This seems to of fixed itself over night. Wish I knew why this was.. could it be something to do with browser caching ? Though I cleared all my caches yesterday and it still looked broken… or could it be related to server side caching being cleared ( i think this runs automatically)

Thanks for checking it out anyway

Chris

August 14, 2015 at 10:53 am #204014

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
We are glad 🙂 that your issue resolved. It was due just only cache.
Thanks
Mohammad
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Posted in: Neighborhood