New Landing › How can we help? › Cardinal › Cannot install WooCommerce

Viewing 10 posts - 1 through 10 (of 10 total)
  • Back to forum
    Posted in: Cardinal
  • October 8, 2014 at 8:45 am #118393
    sorelh
    Member
    Post count: 169

    I have bought and installed Cardinal but cannot install WooCommerce, it says destination folder already exists so plugin install failed. But I keep being asked to install it. Can you help please?

    October 8, 2014 at 9:43 am #118432
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Go to plugins and check that you don’t already have it installed. If it’s not in the list, then use FTP and go to wp-content/plugins and remove the woocommerce folder

    – Kyle

    October 8, 2014 at 10:18 am #118456
    sorelh
    Member
    Post count: 169
    This reply has been marked as private.
    October 8, 2014 at 10:24 am #118458
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    FTP stands for File Transfer Protocol, for e.g. FileZilla. Either that or you can use cPanel if you have it on your hosting

    – Kyle

    October 24, 2014 at 8:37 am #122868
    muranoeyewear
    Member
    Post count: 81

    Hi
    I am currently having the same problem and have found the file in my ftp and removed it yet the install still doesnt work and displays the same message as when the file was there.

    Thanks a lot

    October 24, 2014 at 8:44 am #122870
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Try to upload the plugin files directly to the plugins directory.

    -Rui

    October 24, 2014 at 9:04 am #122876
    muranoeyewear
    Member
    Post count: 81

    Hi

    Thanks for the quick reply, would you be able to just tell me where to acquire the plugin files and where would i find the plugin directory? i do apologise i am somewhat new to all this.

    October 24, 2014 at 9:07 am #122879
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You can download the files here:

    WooCommerce

    The plugin files is in wp-content/plugins

    -Rui

    October 24, 2014 at 3:34 pm #123017
    muranoeyewear
    Member
    Post count: 81

    Thanks so much worked as soon as I did this really easy instructions as well.

    Great support from you guys

    October 24, 2014 at 3:41 pm #123020
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem 🙂

    – Kyle

  • Back to forum
    Posted in: Cardinal
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register