Cannot install WooCommerce

[sorelh]

I have bought and installed Cardinal but cannot install WooCommerce, it says destination folder already exists so plugin install failed. But I keep being asked to install it. Can you help please?

[Kyle – SUPPORT]

Hi

Go to plugins and check that you don’t already have it installed. If it’s not in the list, then use FTP and go to wp-content/plugins and remove the woocommerce folder

– Kyle

[sorelh]

This reply has been marked as private.

[Kyle – SUPPORT]

FTP stands for File Transfer Protocol, for e.g. FileZilla. Either that or you can use cPanel if you have it on your hosting

– Kyle

[muranoeyewear]

Hi
I am currently having the same problem and have found the file in my ftp and removed it yet the install still doesnt work and displays the same message as when the file was there.

Thanks a lot

[Rui Guerreiro – SUPPORT]

Hi,

Try to upload the plugin files directly to the plugins directory.

-Rui

[muranoeyewear]

Hi

Thanks for the quick reply, would you be able to just tell me where to acquire the plugin files and where would i find the plugin directory? i do apologise i am somewhat new to all this.

[Rui Guerreiro – SUPPORT]

You can download the files here:

WooCommerce

The plugin files is in wp-content/plugins

-Rui

[muranoeyewear]

Thanks so much worked as soon as I did this really easy instructions as well.

Great support from you guys

[Kyle – SUPPORT]

No problem 🙂

– Kyle