New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Can only select the default payment option on checkout after updating to WC 2.3

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    Posted in: Neighborhood
  • February 13, 2015 at 9:35 pm #150053
    ehandelsfabriken
    Member
    Post count: 85

    WooCommerce version 2.3.3.

    On the checkout page I can only select the default payment option (Payson Faktura/Invoice). If I select any other option it loads back to the default one. Why is this? This started when updating to WooCommerce 2.3.

    February 16, 2015 at 7:02 am #150347
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Can you pass us the WP login details in a private reply? SO that we can check the issue?

    Let us know,

    Thanks,
    laranz.

    February 16, 2015 at 9:09 am #150389
    ehandelsfabriken
    Member
    Post count: 85
    This reply has been marked as private.
    February 16, 2015 at 9:23 am #150397
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Thanks for the user credentials. We need that you make some tests so we can figure out what is causing the problem.

    Can you deactivate the payson gateway to see if the other gateways appear fine.

    Other test to make is to stay with all the gateways enabled and when you are in the checkout page activate the default WordPress theme to see if the same situation still happens.

    Let us know the result of the tests.

    -Rui

    February 16, 2015 at 3:21 pm #150572
    ehandelsfabriken
    Member
    Post count: 85

    Just updated the theme to 2.12 and it looks like that solved this issue.

    February 17, 2015 at 9:39 am #150794
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great 🙂

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    Posted in: Neighborhood
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