New Landing › How can we help? › Themeforest Theme Support › Dante › Black Out On Switft Page Builder

Viewing 15 posts - 1 through 15 (of 18 total)
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    Posted in: Dante
  • June 19, 2014 at 6:01 pm #83865
    SomeChick
    Member
    Post count: 231

    When I try to edit a page in the Swift Page Builder, all I get is a blacked out screen. Like it’s trying to go into the launcher thing, but hangs up. Help?

    On Mavericks in Safari, Chrome and Firefox.

    June 20, 2014 at 5:34 am #83909
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latets version of wordpress 3.9.1 and theme 2.6 to resolve the issue automatically.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 20, 2014 at 2:24 pm #84165
    SomeChick
    Member
    Post count: 231

    I am currently running 3.9.1 and 2.6.1 respectively.

    June 20, 2014 at 2:49 pm #84177
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate plugin one by one and check for issue.Any plugin may conflict and let me know your feedback.
    Thanks

    June 20, 2014 at 2:53 pm #84181
    SomeChick
    Member
    Post count: 231

    Thanks! Looks like the NextScripts: Social Networks Auto-Poster was at least contributing (and was the only one I deactivated). Do you guys have an auto-poster you recommend?

    June 20, 2014 at 2:56 pm #84183
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am not sure to recommended any auto poster plugin. You can find at google.
    Thanks

    June 23, 2014 at 12:37 pm #84650
    aztecdesign
    Member
    Post count: 12

    Hi, I have the same problem of SomeChick. I have WP 3.9.1 and Dante 2.6.1.
    I tried to leave only the extensions of the theme, but the problem persists.
    Please help me!

    Thanks,
    Renzo Granzotto

    June 23, 2014 at 12:39 pm #84652
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @aztecdesign     – Please deactivate plugin one by one and check for issue after clear cache. AMy plugin may conflict and let me know your feedback.

    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 23, 2014 at 1:13 pm #84679
    aztecdesign
    Member
    Post count: 12

    I did exactly as you say (I had already read this discussion first…) but the problem persists.
    In the version in localhost (MAMP) the problem is not there.

    June 23, 2014 at 1:32 pm #84690
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,

    @aztecdesign     – please upgrade to latest version of all plugins and check with after clearing the cache of all browser.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 23, 2014 at 3:01 pm #84752
    aztecdesign
    Member
    Post count: 12

    which plugin? the original plugin of the theme Dante?

    June 24, 2014 at 9:22 am #84997
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @aztecdesign,

    That doesn’t look like the same issue? Are you able to add and edit assets? Please provide a link/login in a private reply, and we’ll take a look.

    – Ed

    June 24, 2014 at 1:05 pm #85163
    aztecdesign
    Member
    Post count: 12
    This reply has been marked as private.
    June 24, 2014 at 7:10 pm #85368
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    You haven’t provided a link?

    – Ed

    June 25, 2014 at 7:14 am #85498
    aztecdesign
    Member
    Post count: 12
    This reply has been marked as private.
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