ATELIER THEME NOT WORK!

[designlovers]

Whenever active Atelier theme, my screen turns white and I can’t access to my WP panel. My website doesn’t load…
I’ve installed many other themes previously and this had never happened me.

I deleted the entire contents of my hosting and also I’ve reinstalled WordPress, but even so, Atelier doesn’t works: Whenever I active Atelier, all WordPress and website disappears.

Please, I need a solution. I just spent $64 on a theme I can not use! 🙁
I hope your news. Thanks & regards.

LAURA.

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[David Martin – Support]

It seems that your server is running out of memory.

You need to adjust/add you WordPress memory settings inside the wp-config.php file

Change your WordPress memory to 128M or a maximum 256M.

Also check the official documentation from WordPress in the link below. https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP.

– David.

[Mohammad – SUPPORT]

Hi,
It seems memory limit issue. Methods for increasing the amount of memory a PHP script may consume

1. If you have access to your install and are running a version of WordPress earlier than 3.0, try the plugin
http://wordpress.org/extend/plugins/memory-bump/ as this is the easiest way to increase your RAM for WordPress.

2. If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 32M try 64M. If your line shows 64M try 128M
memory_limit = 64M ; Maximum amount of memory a script may consume (32MB)

3. If you don’t have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 64M

4. Try adding this line to your wp-config.php file:
Increasing memory allocated to PHP
define(‘WP_MEMORY_LIMIT’, ’64M’);

5. Talk to your host.

If it still unresolve then provide me FTP login detail.
Thanks
Mohammad

[3969120a]

nice maintenance page. where did you find it?

Gracia,
Davîd

[Rui Guerreiro – SUPPORT]

Let’s wait to see if @designlovers can reply you.

-Rui

[designlovers]

Thanks a lot!
I’m talking with my host… They’ve already made the change in allocated memory (you can see here:http://designlovers.es/1.php)

but the error continues…
They say that is for an undeclared property in php files:

[Thu Sep 24 16:49:44 2015] [error] [client 192.168.0.69] PHP Fatal error: Access to undeclared static property: ReduxFramework::$_upload_dir in /home/designlovers/www/wp-content/themes/atelier/includes/option-extensions/extensions/custom_fonts/extension_custom_fonts.php on line 69

[Thu Sep 24 16:49:45 2015] [error] [client 94.189.134.120] PHP Fatal error: Access to undeclared static property: ReduxFramework::$_upload_dir in /home/designlovers/www/wp-content/themes/atelier/includes/option-extensions/extensions/custom_fonts/extension_custom_fonts.php on line 69

Could you fix it, please? I downloaded the theme just yesterday!

@3969120a the mantenance page is a plugin called MINIGO, it’s nice, really? 🙂
http://codecanyon.net/item/minigo-uber-minimal-flat-coming-soon-wp-plugin/6709886

[Rui Guerreiro – SUPPORT]

That’s fine it’s the PHP memory but you also should adjust the WordPress memory inside the wp-config.php like advised by my colleagues. so we can get in the admin of the site.

Can you provide us ftp access to have a look? It seems that something could be wrong also with the folders permissions.
Use the private reply.

-Rui

[designlovers]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[designlovers]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Thanks I managed to get in but I don’t have permissions to rename the plugins directory so all plugins can be disable to try to get in the admin.

This is how WordPress file permissions should set, that is probably also the reason of the last error you reported.
https://codex.wordpress.org/Changing_File_Permissions

Check with hosting support so they can help out applying the correct permissions, or increase my user permissions so I can try to rename that directory.

Thanks

-Rui

[designlovers]

Hello,
I’ve trying to install all again, WP and theme, so you can manage from the WPpanel. I’m going also change permissions. Please, try in 15 minutes!

[Rui Guerreiro – SUPPORT]

ok. thanks
-Rui

[designlovers]

I think I’ve gotten it to work, installing WP again and changing the permissions before activate the theme again. Thank you very much everyone for your help! 😀

[Rui Guerreiro – SUPPORT]

great stuff. No problem.

-Rui