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New Landing › How can we help? › Atelier › Atelier demo content import issues
- This topic has 23 replies, 3 voices, and was last updated 6 years by Rui Guerreiro – SUPPORT.
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Posted in: Atelier
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June 27, 2017 at 2:11 pm #330187
I have went through all of the forums and tried every solution that you have recommended to other people. I am having problems with the Atelier demo site. The theme will upload fine but the demo content will not upload correctly no matter what I try. When uploading all 4 check boxes, the demo content, it freezes at different percentages then I have to restart the upload and it makes copies of things and throws the upload way off. By the time I have canceled and restarted the upload 4 times to get the upload to 100% the theme and demo content won’t even function properly. I have changed the wordpress memory to 256M, I have used the wordpress reset plugin to clear everything out multiple times as suggested, and I have installed and activated all required and recommended plugins. The last Atelier demo site upload I tried was last night. I used the wordpress reset plugin for who knows how many times to give it a clean slate. Then I was going to upload and just let it run all night to see if it was just a super slow upload. Well it froze at 44% after having 8 hours to complete. Only a portion of the content was uploaded as well so the site with my domain attached is only partially complete. The theme simply will not cooperate. I really like this theme but we need to find a solution asap because as I’m sure you know, I’m loosing money everyday this site is down due to the theme and demo content.
P.S. my site is hidden by an underconstruction page so you will need to use the login provided to see what I am talking about
June 27, 2017 at 2:18 pm #330191Can you add your FTP details so I can check your
wp-config.php
?Thanks.
June 27, 2017 at 2:35 pm #330200This reply has been marked as private.June 27, 2017 at 2:39 pm #330204Please add them so as I can help you debug this and resolve the issue.
June 27, 2017 at 2:44 pm #330205This reply has been marked as private.June 27, 2017 at 2:49 pm #330206Hi,
That is the Cpanel hosting account details. Inside the cPanel you can find the FTP accounts.
-Rui
June 27, 2017 at 2:53 pm #330207I will give a try in the WordPress admin, don’t reset anything.
-Rui
June 27, 2017 at 3:08 pm #330210This reply has been marked as private.June 27, 2017 at 3:11 pm #330211This reply has been marked as private.June 27, 2017 at 3:11 pm #330212Hi,
If you hosting have live chat, ask them for these:
– Server:
– Username:
– Password:
– Port:
– Protocol:Thanks!
June 27, 2017 at 3:29 pm #330213This reply has been marked as private.June 27, 2017 at 3:31 pm #330214guys, Don’t reset anything I’m importing it step by step in the admin area.
-Rui
June 27, 2017 at 3:32 pm #330215Done. Just finished it.
Check your website again. Maybe it’s better to backup before starting to change it.-Rui
June 27, 2017 at 3:33 pm #330216This reply has been marked as private.June 27, 2017 at 3:37 pm #330218How would I back it up before customizing the demo? Also, while I have your help. The site isn’t getting a secure connection (https) with the demo content uploaded. How would we fix this?
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Posted in: Atelier
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