New Landing How can we help? Atelier Atelier demo content import issues

Viewing 15 posts - 1 through 15 (of 24 total)
  • Posted in: Atelier
  • #330187
    soddycreek
    Member
    Post count: 18

    I have went through all of the forums and tried every solution that you have recommended to other people. I am having problems with the Atelier demo site. The theme will upload fine but the demo content will not upload correctly no matter what I try. When uploading all 4 check boxes, the demo content, it freezes at different percentages then I have to restart the upload and it makes copies of things and throws the upload way off. By the time I have canceled and restarted the upload 4 times to get the upload to 100% the theme and demo content won’t even function properly. I have changed the wordpress memory to 256M, I have used the wordpress reset plugin to clear everything out multiple times as suggested, and I have installed and activated all required and recommended plugins. The last Atelier demo site upload I tried was last night. I used the wordpress reset plugin for who knows how many times to give it a clean slate. Then I was going to upload and just let it run all night to see if it was just a super slow upload. Well it froze at 44% after having 8 hours to complete. Only a portion of the content was uploaded as well so the site with my domain attached is only partially complete. The theme simply will not cooperate. I really like this theme but we need to find a solution asap because as I’m sure you know, I’m loosing money everyday this site is down due to the theme and demo content.

    P.S. my site is hidden by an underconstruction page so you will need to use the login provided to see what I am talking about

    #330191
    David Martin – Support
    Moderator
    Post count: 20834

    Can you add your FTP details so I can check your wp-config.php?

    Thanks.

    #330200
    soddycreek
    Member
    Post count: 18
    This reply has been marked as private.
    #330204
    David Martin – Support
    Moderator
    Post count: 20834

    Please add them so as I can help you debug this and resolve the issue.

    #330205
    soddycreek
    Member
    Post count: 18
    This reply has been marked as private.
    #330206
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That is the Cpanel hosting account details. Inside the cPanel you can find the FTP accounts.

    -Rui

    #330207
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I will give a try in the WordPress admin, don’t reset anything.

    -Rui

    #330210
    soddycreek
    Member
    Post count: 18
    This reply has been marked as private.
    #330211
    soddycreek
    Member
    Post count: 18
    This reply has been marked as private.
    #330212
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    If you hosting have live chat, ask them for these:

    – Server:
    – Username:
    – Password:
    – Port:
    – Protocol:

    Thanks!

    #330213
    soddycreek
    Member
    Post count: 18
    This reply has been marked as private.
    #330214
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    guys, Don’t reset anything I’m importing it step by step in the admin area.

    -Rui

    #330215
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Done. Just finished it.
    Check your website again. Maybe it’s better to backup before starting to change it.

    -Rui

    #330216
    soddycreek
    Member
    Post count: 18
    This reply has been marked as private.
    #330218
    soddycreek
    Member
    Post count: 18

    How would I back it up before customizing the demo? Also, while I have your help. The site isn’t getting a secure connection (https) with the demo content uploaded. How would we fix this?

Viewing 15 posts - 1 through 15 (of 24 total)

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