New Landing › How can we help? › Atelier › Atelier and IE 11

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    Posted in: Atelier
  • April 28, 2015 at 10:18 am #169461
    Klarity
    Member
    Post count: 183

    Hi,

    I have found that this theme crashes on Internet explorer 11.
    Tested on 2 Pcs running windows 7.

    (Not just my version but the demo version as well – attached screen shot)

    Help!

    Best,

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    April 28, 2015 at 10:30 am #169475
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Thanks for letting us know, I have managed to replicate, will forward to the developer

    – Kyle

    April 28, 2015 at 10:32 am #169477
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I had no problem, maybe some additional software conflicting. Try to clear the cache.
    https://www.dropbox.com/s/yi1x221r4991hjp/atelier_IE_11.png?dl=0

    -Rui

    April 28, 2015 at 11:01 am #169496
    Klarity
    Member
    Post count: 183

    Tried clearing all history and cache – still seems to be a problem!?

    April 28, 2015 at 11:08 am #169501
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Really strange. That’s a real or a virtual machine?
    Mine is real with Windows 7 and IE11.

    -Rui

    April 28, 2015 at 11:29 am #169511
    Klarity
    Member
    Post count: 183

    Hi,

    Mine are real – I thought it might be my laptop because this is a mac running windows 7
    So thought I would try My Work PC to see if its still there. My work PC is a ‘normal’ Windows 7. (Both are 64bit Machines)

    April 29, 2015 at 10:19 am #169943
    MINIQUEPLANET
    Member
    Post count: 8

    Hey,

    I have found that same crash on IE11.

    http://minique.kr

    please let me how to solve it.
    thank you.

    MINIQUEPLANET

    April 29, 2015 at 10:46 am #169974
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just one thing. I’m not getting that error on both sites. The only difference I see is that my machine is 32bit.


    @MINIQUEPLANET     Is it your machine 64 bit? Can you test on a 32bit machine?

    @designward     can you test in a 32bit machine?

    I think this may be a specific error that is related to the Os version

    -Rui

    April 29, 2015 at 10:54 am #169976
    MINIQUEPLANET
    Member
    Post count: 8

    My machine is 64bit.
    Also other PC was same crash. (win7 32bit, win8.1 32bit, 64bit)
    but some machine was not getting error.

    please check this.

    MINIQUEPLANET

    April 29, 2015 at 7:12 pm #170234
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Thanks for the extra info, we are looking into this and will do our best to resolve asap.

    – Ed

    May 20, 2015 at 1:18 pm #176933
    Klarity
    Member
    Post count: 183
    This reply has been marked as private.
    May 20, 2015 at 1:33 pm #176946
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you try to clear the cache and test and different machines? Other customer with the same problem said it was fine.

    -Rui

    November 23, 2015 at 9:39 pm #230791
    jonnylamprey
    Member
    Post count: 8

    Did this get resolved? I have seen all sorts of problems with Internet Explorer and this theme, especially older versions.

    November 25, 2015 at 2:35 am #231116
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @jonnylamprey

    We only support IE9+ – if you have any issues please post links/screenshots.

    – Ed

    November 25, 2015 at 7:17 am #231131
    jonnylamprey
    Member
    Post count: 8

    Have the above issues been resolved on IE9+?

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