New Landing How can we help? Atelier "Admin > Appearance > Install Plugins" does not exist for updating rev slider.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Posted in: Atelier
  • #260804
    westcoastsurf
    Member
    Post count: 210

    Please go to Admin > Appearance > Install Plugins > Here you will see the link to update revolution slider plugin.

    Hmm this does not show up for me. I do not have a “Install Plugins” option under the Appearance menu.

    WordPress: 4.4.2
    Atelier Version: 1.9.7

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    #260865
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You may have a security measure on your hosting that’s preventing this form showing, please contact your hosts

    – Kyle

    #260867
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate all plugin except Swift Framework and check at Admin > Appearance > Install Plugins.
    Thanks
    Mohammad

    #260883
    westcoastsurf
    Member
    Post count: 210

    Ok, deactivating all plugins except Swift Framework. I can see the “Admin > Appearance > Install Plugins” now. Reactivating the plugins makes it disappear.

    Deactivating the “Atelier Demo Content”, with the other plugins turned on brought back the “Admin > Appearance > Install Plugins” as well. When I click on the “Admin > Appearance > Install Plugins” the rev slider update does not show up even though it is not updated. I just see “Atelier Demo Content : Activate” (scrnshot)

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    #260887
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please deactivate plugin one by one and check for issue to find the problematic.
    Thanks
    Mohammad

    #260917
    westcoastsurf
    Member
    Post count: 210

    Here is what I have found:

    I have 14 total plugins.

    If all 14 are activated the “Admin > Appearance > Install Plugins” disappears.

    If I have 13 activated, (any 13) and 1 plugin deactivated (any 1) then “Admin > Appearance > Install Plugins” stays on the menu.

    There is no single defining plugin that is the problem from what I tested.

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    #260941
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Activate only Swift Framework plugin and check for Install plugin menu.
    Thanks
    Mohammad

    #260949
    westcoastsurf
    Member
    Post count: 210

    You already asked me to do that a few posts up, it was the first thing you asked. What do we try next?

    #260976
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see that you have latest version of this plugin 5.2.3.5. You can check here http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380. Now Install plugins menus is appearing here Admin > Appearance > Install Plugins.
    Thanks
    Mohammad

    #261019
    westcoastsurf
    Member
    Post count: 210

    @Mohammad

    I see that you have latest version of this plugin 5.2.3.5

    Version 5.2.4.1 is the latest.

    It appears we are going in circles here or you are not reading any of my comments.

    Scroll up for the previous comments or click the links in this thread.

    "Admin > Appearance > Install Plugins" does not exist for updating rev slider.

    "Admin > Appearance > Install Plugins" does not exist for updating rev slider.

    Summary

    Here is what I have found:

    I have 14 total plugins.

    If all 14 are activated the “Admin > Appearance > Install Plugins” disappears.

    If I have 13 activated, (any 13) and 1 plugin deactivated (any 1) then “Admin > Appearance > Install Plugins” stays on the menu.

    There is no single defining plugin that is the problem from what I tested.

    ——-

    When I click on the “Admin > Appearance > Install Plugins” the rev slider update does not show up even though it is not updated.

    #261020
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    1- Atelier demo content plugin is cause to disappear.

    2- I will confirm about latest version include in updates.

    Thanks
    Mohammad

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