New Landing How can we help? Cardinal Adding tabs I get the error message: Sidebar not set.Sidebar ID ID not set

Viewing 15 posts - 1 through 15 (of 30 total)
  • Posted in: Cardinal
  • #270139
    cabezadeojo
    Member
    Post count: 22

    Hi, I’m worried because I have to update the content of the web and adding tabs I get the error message: Sidebar not set.Sidebar ID ID not set. And design classes that were added to the text blocks disappears.

    http://www.cabezadeojo.com/redcreando-2/encargado-comunal-recursos-otras-instituciones-nacionales-6-derechos-humanos/

    I hope you can help me because it is very urgent to update the content.

    Regards

    #270371
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide login detail to check and resolve the issue.
    Thanks
    Mohammad

    #270442
    cabezadeojo
    Member
    Post count: 22

    What happens is that when I change for example by adding a tab and keep the changes, the section of the widget changes and removes the widget he had chosen. Why does this happen?

    I put the keys to login to open the ticket, put the back:

    http://www.cabezadeojo.com/redcreando-2/wp-admin/

    Admin: Redcreando Convivencia
    Pass: j5lKb%0!L6OLfjWv

    Regards

    #270445
    cabezadeojo
    Member
    Post count: 22

    What happens is that when I change for example by adding a tab and keep the changes, the section of the widget changes and removes the widget he had chosen. Why does this happen?
    I forget to say that I select in the widget areas are “Java comunal” and “Java celular”

    I put the keys to login to open the ticket, put the back:

    http://www.cabezadeojo.com/redcreando-2/wp-admin/

    Admin: Redcreando Convivencia
    Pass: j5lKb%0!L6OLfjWv

    Regards

    #270867
    cabezadeojo
    Member
    Post count: 22

    Hello again, anything new with what may be causing the problem?

    Regards

    #271198
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Not sure what happened, I edited the widget inside the page and assigned a different sidebar and the error went away.
    Then select again the sidebar that was there at beginning and it still showing fine.

    Can you check it?

    -Rui

    #271423
    cabezadeojo
    Member
    Post count: 22

    Hello Rui:

    The problem occurs when I edit a table for example on the page:

    Encargado Comunal. Recursos Entidades y Organismos Internacionales: 1. Educación para la paz y derechos humanos

    When editing add an item to the tab and save changes, the selected widget is deselected or classes tab not working.

    I hope you can help me.

    Regards

    #271433
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It seems that there is an issue. Will have to replicate it in my development server and fix it.
    Will let you know when I have it.

    -Rui

    #271436
    cabezadeojo
    Member
    Post count: 22

    Thanks Rui.

    Regards

    #271439
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.

    -Rui

    #272502
    cabezadeojo
    Member
    Post count: 22

    Hi Rui, anything new with the solution to the problem?
    I need to update the information on the web.

    Regards

    #272929
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize for the delay. Will check it now.

    -Rui

    #272949
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I couldn’t replicate that issue in my installation using the latest Cardinal theme version.

    Then I tried again in your site and also couldn’t replicate it anymore by adding a new tab and adding content to the tab and saved. The sidebar options in the widget area asset didn’t changed.

    Can you try again to see if it happens to you?

    -Rui

    #273886
    cabezadeojo
    Member
    Post count: 22

    Hello Rui, the problem continues.
    If I put a class in the text block removes all classes and the widget stops working.
    Attached images.
    The truth is that it has been a long time and my client is asking me to fix the problem anymore. What solution can you give me?

    Attachments:
    You must be logged in to view attached files.
    #273892
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Just reminded that I had yesterday a situation inside the tabs that was losing all the changes made when you dragged any element inside. Maybe it could be the same thing.

    Can you provide me ftp access in a private reply so I can adjust a few lines of code inside our SwiftFramework plugin?

    -Rui

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