New Landing › How can we help? › Themeforest Theme Support › Dante › a number of recent problems

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    Posted in: Dante
  • September 18, 2016 at 8:33 pm #292299
    curtissdc
    Member
    Post count: 62

    I am having a number of issues lately. the biggest is that if I make a new post using the Swiftpage builder and attempt to enter a text block I am unable to type any text in it. Please see attached screenshot. I tried deactivating all other plugins but nothing worked.
    Thank you in advance

    September 18, 2016 at 8:43 pm #292300
    curtissdc
    Member
    Post count: 62

    Oops forgot the screenshot. Also when I try to close that popup box, I am unable to do it and the page freezes and the only way to get out is to close the tab and start over.

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    September 19, 2016 at 6:30 am #292352
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Can you please deactivate all plugins? I will check in detail.
    Thanks
    Mohammad

    September 19, 2016 at 10:39 am #292388
    curtissdc
    Member
    Post count: 62

    I have deactivated all plugins as you requested.

    September 19, 2016 at 11:21 am #292398
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Just provide me FTP login detail to inspect and resolve the issue.
    Thanks
    Mohammad

    September 19, 2016 at 11:25 am #292402
    curtissdc
    Member
    Post count: 62
    This reply has been marked as private.
    September 19, 2016 at 11:31 am #292403
    curtissdc
    Member
    Post count: 62
    This reply has been marked as private.
    September 19, 2016 at 6:19 pm #292473
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please send also FTP server name.
    Thanks
    Mohammad

    September 19, 2016 at 6:30 pm #292476
    curtissdc
    Member
    Post count: 62

    So this is very bizarre. I assumed that you had fixed it already because it seems to be working fine now. I guess you can close this support ticket and I’ll contact you if the issues recur.

    Thanks for your help.

    September 19, 2016 at 6:31 pm #292478
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am glad to know this.
    Thanks
    Mohammad

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