New Landing › How can we help? › Cardinal › 2.0.1 Update with lots of Bugs

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    Posted in: Cardinal
  • February 6, 2015 at 4:19 pm #147892
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @parcyvall

    That looks to be caching – I know you said you’ve cleared cache etc, but it may be due to a plugin (caching/minifcation) which has old versions of the page builder files stored.

    Definitely not an issue with the 2.02 build.

    – Ed

    February 6, 2015 at 4:41 pm #147898
    parcyvall
    Member
    Post count: 143
    This reply has been marked as private.
    February 6, 2015 at 4:54 pm #147907
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    If we change the directory name of the Cardinal 2.02 they can be both available in the Themes Dashboard to activate.

    This way we could activate the 2.02 so I can login and check and activate again the version that works fine.

    Let me know if you want try that in an hour of less visitors in the site.

    -Rui

    February 6, 2015 at 5:00 pm #147910
    parcyvall
    Member
    Post count: 143
    This reply has been marked as private.
    February 6, 2015 at 5:59 pm #147925
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ed suggestion was right. The problem was in the cache plugin, just purged the cache and the portfolio element is showing fine.

    https://www.dropbox.com/s/7sn186ldk17w1rm/page_builder_ok.png?dl=0

    That’s why we usually ask for admin access is to find this things quicker.

    Give it a try.
    -Rui

    February 6, 2015 at 6:23 pm #147931
    parcyvall
    Member
    Post count: 143

    Could you please tell me what you did exactly?
    I can’t replicate on my end. I purged the page from cache, deleted all cache and still the buttons do not show.

    kind regards
    Simon

    February 6, 2015 at 6:30 pm #147934
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Just empty the cache in this option.
    https://www.dropbox.com/s/797v5bvle7f0luz/purge_cache.png?dl=0

    Definitely it’s cache in your computer or internet connection. try to reset the router. Also try to access in a different computer.

    -Rui

    February 6, 2015 at 10:25 pm #147982
    parcyvall
    Member
    Post count: 143

    I deleted all cache, on the wordpress installation and in safari. I tried a completely different internet connection and different user accounts. I switched of every plugin, emptied the cache again, the problem does still occur.

    When switching back to 1.95 everything is fine instantly.

    Where you able to reproduce the problem on your end before emptying the cache or was it fine from the start?

    kind regards
    Simon

    February 6, 2015 at 10:43 pm #147987
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The first thing that I did was to clear the cache, but it can’t display one thing to some visitors and other things to other visitors.

    Can you create a page with a asset that when is edited it’s messed up? So I can try to edit that asset in that test page?

    Did you tried in a different computer? It’s important this test.

    -Rui

    February 6, 2015 at 11:26 pm #147995
    parcyvall
    Member
    Post count: 143

    I was not yet able to test it on another computer.
    In the meantime I have created a page called “Support” with an asset that does not display the buttons when edited.

    kind regards
    Simon

    February 6, 2015 at 11:43 pm #148001
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Tested that page without any problem, there’s no doubt that this is cache in your computer.
    https://www.dropbox.com/s/b72sxhe2qn10a5i/page_builder_cache.png?dl=0

    -Rui

    February 7, 2015 at 12:03 am #148003
    gmelgares
    Member
    Post count: 10

    I have the same issue with the bold blog full with
    Any help?

    February 7, 2015 at 12:06 am #148005
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @gmelgares

    Check the suggestions above, clear the browser cache and try in different browsers.

    -Rui

    February 7, 2015 at 12:30 pm #148036
    parcyvall
    Member
    Post count: 143

    Hi, I am really sorry to have caused you all that trouble. Turns out cloudflare was serving me cached files no matter what browser I was using or what cache I cleared locally.

    Now I can see every button but I still can’t fix the issue where the Blog Item is not fullwidth, all tough I set it that way.

    Thanks for your help and patience!!!
    Great support, as always!

    Kind regards
    Simon

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    February 8, 2015 at 10:49 am #148081
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem it happens.
    Can you provide us the link of that blog page?

    -Rui

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