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  Posted in: Forum Help
• June 27, 2013 at 9:17 am #9339
  rsfinance

  Member

  Post count: 1

  Tried to enter the purchase code but it doesn’t seem to be accepted. I still don’t have access to the Flexform forum. Tried multiple browsers.

  June 27, 2013 at 9:17 am #9340
  rsfinance

  Member

  Post count: 1

  This reply has been marked as private.
  June 28, 2013 at 3:44 pm #9472
  ssobers

  Member

  Post count: 13

  I am having the same issue as well! Help!

  July 1, 2013 at 8:26 am #9677
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hey guys,

  
  @rsfinance – Seems there was an issue when your code was accepted. I’ve removed it so that you can try again. Please try clearing your cache/trying a different browser, and entering the code after going to the following URL – http://support.swiftideas.net/forums/forum/theme-support/flexform/

  
  @ssobers – do you have access now? I can see on your account that a code has been accepted.

  – Ed

  July 1, 2013 at 10:30 am #9690
  RossPepperell

  Member

  Post count: 49

  just had the same problem too….

  July 4, 2013 at 7:34 pm #10252
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  @rosspepperell – just checked your account and seems to be fine, can you access the flexform forum now?

  – Ed

  July 5, 2013 at 3:08 pm #10432
  cconser

  Member

  Post count: 9

  My purchase code is not working either.

  July 8, 2013 at 8:53 am #10655
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  @cconser – checked and your code has been accepted. Please try accessing the flexform forums.

  – Ed

  August 7, 2013 at 10:36 am #14842
  abaum

  Member

  Post count: 2

  Something seems to be wrong with your routine detection. For me it does not go well.

  abaum

  August 7, 2013 at 10:48 am #14848
  abaum

  Member

  Post count: 2

  After several entries he has the code but now accepted. Problem solved.

  abaum

  August 8, 2013 at 1:08 am #15071
  Robert2110

  Member

  Post count: 4

  Mines not working either.

  August 8, 2013 at 2:39 pm #15193
  Robert2110

  Member

  Post count: 4

  Is this problem being worked on? Obviously a lot of people are having the same problem.

  I’ve been trying to get a problem solved on my site for a week but can’t get on the forum.

  Theme Forest who sold me the theme as well as provided me with the code, which they made me jump through 20 hoops to even get, rather than simply providing the code in my purchase receipt, would not help with this issue at all.

  I’m honestly ready to go back to Studio Press.

  August 14, 2013 at 9:56 am #16386
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hey there,

  you can easily grab the purchase code by going to your downloads section and downloading the license certificate — I’m not sure which route you took to get the code :/

  I will forward this thread to Ed however to check.

  August 14, 2013 at 1:12 pm #16464
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  @Robert2110 – Hi there. Just checked and seemed you’d managed to duplicate your code in our system. Sorted that out so you should be able to access without issue now.

  – Ed

  August 19, 2013 at 7:24 am #17017
  robomeister

  Member

  Post count: 2

  Dear developer,

  I have the same problem! after entering the purchase code nothing happens!

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  Posted in: Forum Help