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  Posted in: Dante
• April 15, 2014 at 5:26 pm #67419
  Brentnauer

  Member

  Post count: 65

  So, based on the Revolution Slider’s support page:

  In case you purchased the Plugin bundled in a Theme,

  Please contact the Theme Author via his profile page, or his support forum, as it is there responsibility to provide you support for the complete package ie Theme+Plugins. Due to the high number of tickets from users who have not purchased from us directly via codecanyon, we can not responding if the plugin was included/bundled/bought with a theme purchase

  I’m trying to get the Ken Burns animations to play during slide transitions. Currently the slide transitions and the Ken Burns pan/zoom does not begin until a second or two into the slide’s timer.

  I will provide a link in the next post.

  April 15, 2014 at 5:26 pm #67421
  Brentnauer

  Member

  Post count: 65

  This reply has been marked as private.
  April 16, 2014 at 9:16 am #67568
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Are you using latest version of REV slider ? Please upgrade to latest Version 4.3.1 – http://d.pr/f/NUh4.
  Thanks

  April 16, 2014 at 3:29 pm #67702
  Brentnauer

  Member

  Post count: 65

  Hi there,

  Yes, I am using the latest version of the plugin.

  April 17, 2014 at 12:47 pm #68025
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  This is not related to theme so please contact to plugin support after purchasing a individual license . Hope you will understand .
  Thanks 🙂
  With Best Regards
  Swift Ideas

  April 18, 2014 at 2:12 pm #68382
  Brentnauer

  Member

  Post count: 65

  Mohammad,

  Please see the quote in my first post – The creators of the Revolution Slider are telling me that YOU guys are responsible for providing support because it was bundled with your theme. In order to help me, they’re asking that I buy a separate license which I consider unreasonable.

  Thanks

  April 20, 2014 at 11:19 am #68640
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi @Brentnauer

  Apologies for that confusion, we are responsible for providing the support.

  I’ve just checked your site, and as far as I’m aware, that is the way they have set it up to be, and nothing in the theme would cause this to be delayed. If you checked by using the default WordPress theme, it would show exactly the same.

  – Ed

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  Posted in: Dante