New Landing › How can we help? › Atelier › Shipping Calculator Issue; Checkout dropdown menu issue

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    Posted in: Atelier
  • June 30, 2017 at 6:29 pm #330709
    kblochowski
    Member
    Post count: 43

    Hi Guys,

    I’ve just updated to the newest version of the theme and WordPress, along with WooCommerce 3.1 and have a couple issues:

    1. For customers who are not logged in (guests, new customers), the shipping calculator does not appear.

    2. On the checkout page, the drop down menus for selecting Country and State are too long and extend below the menu labels for Country and State. See attachments. I know you had fixed this issue.

    These issues are not occurring on my staging site, which is why they seem especially strange on my production site.

    FYI, this is a site which sells adult products and is explicit, so it’s not safe for work or those uncomfortable with such issues.

    Thanks for your help,
    Ken

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    July 3, 2017 at 2:14 pm #330821
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you disable the child theme, I cannot see what parent theme files the child is overriding as the editor is disabled. If you can also clear your browser cache and also then re-test.

    1) I am having trouble replicating this. On the cart (https://www.jimsupport.com/cart/) I see the calculator:

    2) Can you clear your browser cache, this has been fixed:

    July 3, 2017 at 5:13 pm #330854
    kblochowski
    Member
    Post count: 43

    Thank you David. Clearing the cache and updating Chrome has indeed fixed these issues. Sorry to have bothered you on something so simple!

    Ken

    July 3, 2017 at 6:02 pm #330860
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Ken, no worries – it’s a very, very common issue.

    Glad to help. If you have found the theme/support useful, we appreciate it if you can leave feedback on our item if you have the time as it really helps us out.

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