New Landing › How can we help? › Themeforest Theme Support › Dante › Extra Class – Custom Font

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    Posted in: Dante
  • May 26, 2017 at 2:55 pm #326161
    jbadrov
    Member
    Post count: 43

    I’m trying to use an extra font class in the full width text block at the top of this page (http://www.beaconpointewai.com/clone/financial-tips) that begins with the text “We are passionate about sharing”.

    This is font – custom-font-bad-script.

    It was working fine and then stopped working.

    The font is still appearing fine at the top of this page (http://www.beaconpointewai.com/clone/how-we-help) that begins with the text “We have a holistic approach to wealth advisory”.

    May 26, 2017 at 4:46 pm #326178
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It looks fine to me.
    https://cl.ly/1v443W282B2Z/Image%202017-05-26%20at%204.46.24%20PM.public.png

    Can you try to clear the browser cache.

    -Rui

    May 26, 2017 at 6:02 pm #326201
    jbadrov
    Member
    Post count: 43

    Unfortunately, I’ve tried multiple browsers and devices and the correct font is still not showing up (see attached). The font should look like the text for “We have a holistic approach” on this page – http://www.beaconpointewai.com/clone/how-we-help/. And up until a couple days ago, it worked.

    Attachments:
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    May 26, 2017 at 6:21 pm #326207
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I see what you mean. But can’t understand why is happening.
    Will forward to our head developer.

    -Rui

    May 28, 2017 at 11:28 pm #326261
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Are you still having this issue? This is what I see:

    Same on Chrome and Safari. If you are having the issue, please let us know operating system and browser?

    – Ed

    June 1, 2017 at 6:10 am #326646
    jbadrov
    Member
    Post count: 43

    Yes, unfortunately I’m still not seeing the incorrect font (see attached). It works on my mobile device, but not on my machine in any browser – even after clearing cache. Multiple folks in our office are also seeing the same font as attached.

    Could it be a Google font issue? I notice the font on my mobile device is close to ‘Bad Script’ but different.

    Also, the font actually worked for about a week until it changed to what we see attached. Could there have been an update to the theme that could be causing this?

    Attachments:
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    June 5, 2017 at 12:33 am #326839
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Are you able to access the browser console to see if there is an error that shows?

    – Ed

    June 5, 2017 at 6:24 pm #327018
    jbadrov
    Member
    Post count: 43

    Attached is the browser console view. The first error is from my Moz subscription. I’m not sure about the relevance of the bartender API.

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    June 7, 2017 at 3:03 pm #327443
    David Martin – Support
    Moderator
    Post count: 20834

    What browser and OS is that screenshot taken on?

    June 7, 2017 at 4:02 pm #327467
    jbadrov
    Member
    Post count: 43

    That was Chrome Version 58.0.3029.110 (64-bit). However, the font issue is occurring across IE and Firefox as well.

    It worked fine for a week, then stopped. Was there a theme update recently?

    Also, the Google font is displaying a bit differently in mobile. It’s not the correct font, nor is it the font that is displaying in the desktop version.

    June 7, 2017 at 4:10 pm #327472
    David Martin – Support
    Moderator
    Post count: 20834

    What OS are you using?

    What do you mean a bit differently? There should be no difference. Please add any screenshots.

    June 7, 2017 at 8:56 pm #327553
    jbadrov
    Member
    Post count: 43

    I’m using Windows 10.

    June 8, 2017 at 9:52 pm #327760
    jbadrov
    Member
    Post count: 43

    I believe I found a solution to the Google font not loading properly.

    I created a copy of the Dante header file file and added it to the child theme. Then I loaded the code below to the file.

    <link href=”https://fonts.googleapis.com/css?family=Bad+Script&#8221; rel=”stylesheet”>

    June 8, 2017 at 10:52 pm #327763
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hmm, so that works on the browsers that weren’t working before?

    – Ed

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