New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Revolution slider menus not displaying on Mobile

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    Posted in: Neighborhood
  • April 19, 2017 at 10:39 am #321524
    kofi
    Member
    Post count: 71

    Hi guys,

    I updated woocommerce and theme to their latest version yesterday, however, noticed three key revolution slider menus under my main slider on the homepage no longer display the images on mobile. These are important menus and would be great to have them resolved

    Also realised our google map under our contact form on our contact page no longer displays since the update also.

    Please see attached screnshots of the three menus no longer displaying on mobile.

    Thank you.

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    April 19, 2017 at 10:55 am #321531
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I’m seeing fine in mobile. Try to clear the browser cache and test again.
    https://www.dropbox.com/s/3agjkllpslll14u/Screenshot%202017-04-19%2010.50.46.png?dl=0

    You need to generate a google maps api key, it’s mandatory since a few months ago.

    Then you should place the api key in a specific field in the General Options
    https://www.dropbox.com/s/vu2np5h9j814tbu/Screenshot%202017-04-19%2010.54.28.png?dl=0

    -Rui

    April 19, 2017 at 11:05 am #321535
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    April 19, 2017 at 11:36 am #321540
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    April 19, 2017 at 1:44 pm #321571
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I manage to see it now, not sure I didn’t saw it a few hours ago. It seems a dummy png image created by rev slider is on top the other image.

    Can you try to update Revolution Slider to the latest version?
    https://www.dropbox.com/s/8kxs5gvshfku4hs/Screenshot%202017-04-19%2013.42.58.png?dl=0

    -Rui

    April 19, 2017 at 1:57 pm #321572
    kofi
    Member
    Post count: 71

    I have updated to the latest revolution slider now Rui, however, menu issues still persists and the youtube video on the homepage top slider doesn’t play on mobile still.

    April 20, 2017 at 3:39 pm #321738
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you provide the URL to the Slider Revolution slide editor for the first image “Accessories”?

    Autoplay videos are not support for mobile devices, the fallback image is shown rather then the video.

    April 20, 2017 at 3:50 pm #321739
    kofi
    Member
    Post count: 71
    This reply has been marked as private.
    April 24, 2017 at 12:37 pm #322071
    kofi
    Member
    Post count: 71

    Hi Guys,

    Do you have any updates about the querry above?

    April 26, 2017 at 4:28 pm #322455
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am checking this with the team currently as I cannot locate the cause for this issue.

    April 27, 2017 at 12:13 pm #322548
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This appears to be an issue with your Slider Revolution settings. If you clear your device cache, you will see the “About Us” image item displays fine. I’d suggest duplicating that or looking for differences in the settings between the slider items.

    April 27, 2017 at 5:34 pm #322612
    kofi
    Member
    Post count: 71

    Perfect! I’m not sure what the issue was, but I have duplicated the “about us” slider and redone the other two. Thanks for the assistance in rectifying the issue. Hope it’s not a widespread issue.

    April 27, 2017 at 6:52 pm #322619
    David Martin – Support
    Moderator
    Post count: 20834

    Glad to help you out!

    Thanks,
    David

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