New Landing › How can we help? › Themeforest Theme Support › Dante › Dante Update Messed Up Website Formatting

Viewing 15 posts - 1 through 15 (of 18 total)
1 2
  • Back to forum
    Posted in: Dante
  • April 11, 2017 at 7:54 pm #320646
    tsimarketing
    Member
    Post count: 267

    I updated this just now from our dante child theme to the newest version of Dante, however it messed up all the formatting throughout our website. WordPress is telling us that we havent updated it, but it still messed up our formatting.

    Attachments:
    You must be logged in to view attached files.
    April 12, 2017 at 7:34 pm #320812
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I’m seeing it fine now. Guess I already replied the same in another topic.
    If the issue persists let us know.

    -Rui

    April 13, 2017 at 5:51 pm #320985
    tsimarketing
    Member
    Post count: 267
    This reply has been marked as private.
    April 13, 2017 at 7:05 pm #321012
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    We have a fix going out soon to fix the Row background color not saving/displaying issue.

    Thanks.

    April 17, 2017 at 1:51 pm #321203
    tsimarketing
    Member
    Post count: 267

    Can you please tell me an exact date of the fix? I need to let my VP and CEO know when our website will be functioning normally. Thanks!

    April 18, 2017 at 9:30 am #321274
    David Martin – Support
    Moderator
    Post count: 20834

    I do not see the issue reported, please clear your browser cache.

    April 18, 2017 at 2:18 pm #321366
    tsimarketing
    Member
    Post count: 267

    The issue is still not resolved. The page you have taken a screenshot of is supposed to have colored rows, however, as I previously stated, when we updated the theme all applicable row background types to color. When I try to change it back to color and add a background color, it disappears upon save or there is a shadow around the color. See background of tsihealthcare.com/rheuamatology for example. You said there was a fix coming for this issue and I have seen a few others that are having this problem. Can you please tell me when the fix will happen?

    April 19, 2017 at 1:02 pm #321560
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The fix for the Row background color has gone out. Please add a background color to a Row and re-save.

    First, you must run the theme update available: http://tsihealthcare.com/wp-admin/update-core.php.

    April 19, 2017 at 2:19 pm #321575
    tsimarketing
    Member
    Post count: 267

    We have updated the theme, however, the problem still persists. When I type the color in the row and click save nothing happens. Even when I go back to the row, nothing is there. It is as if I never added a color in the first place. Can you please advise on next steps? I need to let my CEO and VP know when our website will be fixed. This problem has been going on for a week now and we need a fix ASAP.

    April 19, 2017 at 2:23 pm #321577
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I assure you this fixed is patched – I have logged into your site to setup a test page. However, your page editor admin is not working and I am unable to even use the Page Builder, it looks like you have a plugin conflict:

    April 19, 2017 at 2:30 pm #321581
    tsimarketing
    Member
    Post count: 267

    We didn’t have this issue before the update and have not installed the plugins since the update. Can you please go to tsihealthcare.com/yourstories and try making the row titled “Regulatory Assistance” the color #ecf1fa.

    April 19, 2017 at 3:15 pm #321602
    tsimarketing
    Member
    Post count: 267

    Just an update, my manager has experienced this before. She is working on a fix for that. Please have another support person try becuase it works for me. Update on the color, it should be #ecf1fa.

    April 19, 2017 at 3:34 pm #321607
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    this Row background color issue was fixed in the last update, I manage to change it correctly in your site so it should only be a cache issue. Purge the browser cache and try again.

    -Rui

    April 19, 2017 at 3:37 pm #321610
    David Martin – Support
    Moderator
    Post count: 20834

    Maybe you or your team have done this already?

    April 19, 2017 at 7:12 pm #321661
    tsimarketing
    Member
    Post count: 267

    Thanks for this. I have cleared my cache and can see the colored row that you have made. However, the other row colors are not showing up, even though they are set to a color in the background. For an example, please see the same page but the “Specialty Specific Content” row.

  • Back to forum
    Posted in: Dante
Viewing 15 posts - 1 through 15 (of 18 total)
1 2

You must be logged in to reply to this topic.