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  Posted in: Atelier
• April 2, 2017 at 8:17 pm #319346
  jensche

  Member

  Post count: 21

  Hello

  I’m using the custom fonts uploader in your theme settings.
  on all desktop versions the fonts seams to be fine. But on the iphone its not working.

  Can you check that?

  April 3, 2017 at 4:29 pm #319463
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  What is the font name are you using?
  I’m seeing some missing files in the site javascript console.

  https://www.dropbox.com/s/ejbe7huau6crned/Screenshot%202017-04-03%2016.30.18.png?dl=0

  -Rui

  April 3, 2017 at 4:51 pm #319470
  jensche

  Member

  Post count: 21

  The Font name is Andes

  April 3, 2017 at 4:55 pm #319473
  David Martin – Support

  Moderator

  Post count: 20834

  It’s working only on your desktop as you likely have the font installed on your computer. Hence for the iPhone/us we see the font error.

  Can you provide a dropbox zip so we can download the fonts and test further?

  April 3, 2017 at 5:09 pm #319475
  jensche

  Member

  Post count: 21

  This reply has been marked as private.
  April 4, 2017 at 5:01 pm #319618
  David Martin – Support

  Moderator

  Post count: 20834

  You have a ton of console errors:

  

  Can you update the pending Swift Framework plugin?

  April 4, 2017 at 5:51 pm #319631
  jensche

  Member

  Post count: 21

  done. still the same problem.

  April 5, 2017 at 12:07 am #319669
  jensche

  Member

  Post count: 21

  Still not working…

  April 5, 2017 at 10:42 am #319743
  David Martin – Support

  Moderator

  Post count: 20834

  Can you add your FTP details, your server is blocking the fonts with a 403 error.

  April 5, 2017 at 10:46 am #319744
  jensche

  Member

  Post count: 21

  This reply has been marked as private.
  April 5, 2017 at 4:02 pm #319822
  jensche

  Member

  Post count: 21

  I tried uploading new ones via direct upload or ftp. nothing worked.

  April 7, 2017 at 6:51 pm #320101
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  To resolve this please ask your host to chmod the font files from 363 to 644. I tried to do this on your FTP but the permissions did not allow the changes to be made.

  Thanks,
  David.

  April 11, 2017 at 7:29 pm #320635
  jensche

  Member

  Post count: 21

  Not working. I tried upload via wordpress theme setting (why the conversion?)
  Modern browser and also iPhones with modern iOS using Woff2 etc.

  Why is that theme not working… ?
  That are perfect fonts. working with even cheaper themes.
  Btw. The fonts are from Myfonts.com

  April 11, 2017 at 7:34 pm #320637
  David Martin – Support

  Moderator

  Post count: 20834

  You cannot do it like that, the Redux theme options needs to convert them using an external serivce and place the files in the correct directory:

  

  You have uploaded all your misc files to this, which would never work:

  

  Your host needs to alter the permissions of the processed fonts to 644. Not the ones you have uploaded.

  Thanks.

  April 11, 2017 at 7:37 pm #320639
  jensche

  Member

  Post count: 21

  uploaded just the clean fonts… changed permission. nothing worked.

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  Posted in: Atelier