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  Posted in: Uplift
• February 22, 2017 at 11:03 am #314718
  BHmltn00

  Member

  Post count: 31

  When I load my contact page (see published pages > ‘Contact Us’) initially there’s a large white vertical gap on the left of the page. Only when I manually resize my web browser does it suddenly disappear and correct itself.

  I’ve noticed if I preview the ‘Contact: Simple’ layout from the draft pages, that does the same thing. I based my contact page on a combination of elements from the Simple and Modern versions of the contact pages.

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  February 24, 2017 at 10:16 am #314987
  BHmltn00

  Member

  Post count: 31

  Any replies or solutions to this would be helpful.

  Cheers

  Ben

  February 27, 2017 at 12:06 pm #315215
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Ben,

  Can you disable the child theme whilst we investigate and also update the WP Core version?

  March 2, 2017 at 10:36 am #315718
  BHmltn00

  Member

  Post count: 31

  Hello, I disabled the child theme and used the parent theme and that seemed to correct the issue.

  I have not altered the default page template so not sure why it its happening :/

  Cheers

  Ben

  March 3, 2017 at 11:57 am #315876
  David Martin – Support

  Moderator

  Post count: 20834

  I cannot see the child theme folder structure. I would need your FTP details.

  What are you overriding within the child theme?

  March 3, 2017 at 12:05 pm #315877
  BHmltn00

  Member

  Post count: 31

  This reply has been marked as private.
  March 6, 2017 at 1:12 pm #316016
  David Martin – Support

  Moderator

  Post count: 20834

  I am not able to login using those FTP details. Can you ask your host to check those.

  Whichever file/function you are overriding in the child you would need to get the file/function from the parent theme which would have been updated.

  Thanks.

  March 9, 2017 at 12:39 pm #316565
  BHmltn00

  Member

  Post count: 31

  This reply has been marked as private.
  March 9, 2017 at 12:44 pm #316569
  David Martin – Support

  Moderator

  Post count: 20834

  Above you mentioned:

  Hello, I disabled the child theme and used the parent theme and that seemed to correct the issue.

  March 9, 2017 at 2:07 pm #316597
  BHmltn00

  Member

  Post count: 31

  This reply has been marked as private.
  March 9, 2017 at 2:15 pm #316600
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  There has been no modifications to the child theme. I cannot access your FTP.

  

  Please ask your host if they are blocking connections and show the image/FTP details.

  March 9, 2017 at 2:45 pm #316612
  BHmltn00

  Member

  Post count: 31

  This reply has been marked as private.
  March 9, 2017 at 3:34 pm #316622
  David Martin – Support

  Moderator

  Post count: 20834

  Even disabled, I still get the same error.

  

  Is your host blocking IPs/countries?

  I am in the UK, where are you?

  March 9, 2017 at 4:58 pm #316636
  BHmltn00

  Member

  Post count: 31

  This reply has been marked as private.
  March 9, 2017 at 5:11 pm #316638
  David Martin – Support

  Moderator

  Post count: 20834

  I do not have the editor for themes available, have you disabled this in the wp-config.php file?

  

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  Posted in: Uplift