New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Checkout issue

Viewing 15 posts - 1 through 15 (of 22 total)
1 2
  • Back to forum
    Posted in: Neighborhood
  • February 8, 2017 at 6:49 am #312956
    10foldDigital
    Member
    Post count: 86

    Hi,

    I’ve completed the setup with PayPal, added the shipping costs, but when I go to checkout it says “Internal Server Error”.
    I’ve contacted PayPal and they’ve said the account has been successfully setup with adaptive payments (as the payments are split).
    The account I’m testing for the ‘vendors’ amount is a seperate PayPal account of mine so I know both accounts are working.

    Do you know what might be preventing the checkout from working?

    Thanks

    Andrew

    February 8, 2017 at 11:32 am #312978
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    An internal server error means that some error is happening in the server.
    Check the server error logs and send it to us to have a look.

    Also try to disable all plugins except Woocommerce and test again the checkout, it could exist a conflict with other plugin.

    -Rui

    February 16, 2017 at 5:21 am #313993
    10foldDigital
    Member
    Post count: 86

    Hi,

    Where can I find the server error logs? I checked cPanel but can’t find them.

    Thanks

    Andrew

    February 16, 2017 at 8:47 am #313998
    10foldDigital
    Member
    Post count: 86
    This reply has been marked as private.
    February 16, 2017 at 7:48 pm #314095
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The log only told about some timeout errors, so maybe there is a chance that your server is running out of memory. You need to adjust/add you WordPress memory settings inside the wp-config.php file

    Change your WordPress memory to 128M or a maximum 256M.

    Also check the official documentation from WordPress in the link below.
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Like I suggested in other topic, try to activate the default WordPress Twenty 17 theme and test again.

    -Rui

    February 17, 2017 at 2:30 am #314111
    10foldDigital
    Member
    Post count: 86
    This reply has been marked as private.
    February 17, 2017 at 11:05 am #314146
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I guess you need to try that to see if it works in your case.

    -Rui

    February 28, 2017 at 5:05 am #315395
    10foldDigital
    Member
    Post count: 86

    Hi,

    I’ve downloaded the “Error Log Monitor”, but can’t access the file PPAuth.php, do you know where I can locate this?
    I tried to search via file manager with ‘hidden’ files switched on.

    Thanks

    Andrew

    March 1, 2017 at 1:18 pm #315612
    David Martin – Support
    Moderator
    Post count: 20834

    You would need to contact the plugin devs/your hosting provider.

    Have you tested this with Twenty16 enabled, does the issue persist for you?

    March 5, 2017 at 6:47 am #315965
    10foldDigital
    Member
    Post count: 86

    Yes, I tested with Twenty16 enabled, but still can’t checkout any items.

    Thanks

    Andrew

    March 5, 2017 at 9:14 am #315966
    10foldDigital
    Member
    Post count: 86
    This reply has been marked as private.
    March 6, 2017 at 8:02 pm #316113
    David Martin – Support
    Moderator
    Post count: 20834

    You would need to contact your hosting provider or the plugin support as this is not a theme issue.

    Thanks.

    March 9, 2017 at 3:42 am #316494
    10foldDigital
    Member
    Post count: 86

    Ok no problem, I’ve finally retrieved the error log and am communicating between the plugin support and our hosting reseller.

    Thanks

    Andrew

    March 9, 2017 at 10:54 am #316517
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, all the best.

    Thanks.

    March 17, 2017 at 3:50 am #317487
    10foldDigital
    Member
    Post count: 86

    Hi,

    I’m very confused, you and our hosting provider told us there was an issue with WC Vendors Pro plugin that was causing an error upon checkout.
    I contacted WC Vendors Pro and they must’ve altered something, as when I disable all plugins besides Woocommerce and WC Vendors Pro the checkout works fine. When all plugins are activated, it comes up with ‘Internal Server Error’ which tells me its not an issue with WC Vendors Pro.

    Do you know how I can resolve this, as its clearly not an issue with PayPal, or WC Vendors Pro.

    Thanks

    Andrew

  • Back to forum
    Posted in: Neighborhood
Viewing 15 posts - 1 through 15 (of 22 total)
1 2

You must be logged in to reply to this topic.