New Landing › How can we help? › Atelier › Issue with mobile display when selecting product variations

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    Posted in: Atelier
  • February 6, 2017 at 4:12 pm #312733
    skullo27
    Member
    Post count: 217

    Hi, please see attached screen shots.

    I have suddenly started seeing and issue where the view on mobile zooms in on the mobile view when you select a product variant meaning the user has to resize the screen afterwards. This added touch point will affect conversions, what can be done about it?

    thanks
    Sam

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    February 6, 2017 at 6:35 pm #312753
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I can’t understand exactly what is the issue, can you explain further with some screenshots or screencast?
    Thanks

    -Rui

    February 6, 2017 at 6:39 pm #312755
    skullo27
    Member
    Post count: 217

    Hi Rui, When you load the product page it is fine, when you select the size from the drop down it zooms in on the page, so you have to m pinch and zoom out. It did not used to do that.

    thanks

    February 6, 2017 at 6:53 pm #312759
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I can’t see any zooming in the browser with a reduce window or in the mobile(Android)
    Can you see it consistently in different smartphones? What device are you using?

    Also try to clear the browser cache.

    -Rui

    February 7, 2017 at 4:20 pm #312891
    skullo27
    Member
    Post count: 217

    Hi I cleared the cache on my phone which is an iPhone 6s. I notice it does not happen in either FireFox or Chrome, but it does happening in Safari, see attached images where you can see when the size is selected it zooms in and the page is visibly closer to the edge of the screen.

    Thanks
    Sam

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    February 9, 2017 at 4:08 pm #313175
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Sam,

    Yes I see that on your site. Not sure if this is a new iOS issue: http://stackoverflow.com/a/16255670/4034148.

    If you can add a WP login I like to take a closer look.

    February 9, 2017 at 5:47 pm #313197
    skullo27
    Member
    Post count: 217
    This reply has been marked as private.
    February 13, 2017 at 3:42 pm #313561
    David Martin – Support
    Moderator
    Post count: 20834

    Do you have a staging site/login also where I can run some tests?

    February 13, 2017 at 8:46 pm #313636
    skullo27
    Member
    Post count: 217

    sorry we do not currently have a staging site. Let me check with out host.

    February 13, 2017 at 9:52 pm #313647
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let us know.

    -Rui

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