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  Posted in: Atelier
• December 1, 2016 at 12:48 pm #304629
  Thuisrecycling.nl

  Member

  Post count: 32

  Hi,

  I’ve been asked to update this website.
  But when I update the theme, something strange happens …. the productdescription is gone and the featured products are showed twice on the page; ones in stead of the product description and once as it should be (under the product description). See image attached.

  Please help, how can we solve this?

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  December 1, 2016 at 1:52 pm #304666
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Not sure if you did it, but you need to update the theme and the Swift Framework.
  https://www.dropbox.com/s/fr1wa5gix15nfdq/Screenshot%202016-12-01%2012.53.14.png?dl=0

  https://www.dropbox.com/s/jxb5kgd2wx2og3d/Screenshot%202016-12-01%2012.54.40.png?dl=0

  -Rui

  December 1, 2016 at 1:57 pm #304667
  Thuisrecycling.nl

  Member

  Post count: 32

  Hi Rui,

  Thanks for your answer. I did. I’ve updated both.

  December 1, 2016 at 2:14 pm #304669
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Is the Page Builder Enabled on those product pages? Please be sure the Page Builder button within a product has be clicked.

  December 1, 2016 at 3:28 pm #304695
  Thuisrecycling.nl

  Member

  Post count: 32

  This problem happens at ALL products. As far as I know the pagebuilder is on. Is there a way to turn this off for all products?

  I have not changed anything in the products. After updating the product description is gone for all products.

  December 1, 2016 at 3:30 pm #304699
  Thuisrecycling.nl

  Member

  Post count: 32

  Could the pagebuilder be turned of automaticly after the update?

  BTW…For now I’ve placed back the back-up. So at this moment al looks just fine.

  December 1, 2016 at 3:53 pm #304701
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This reply has been marked as private.
  December 1, 2016 at 4:15 pm #304712
  Thuisrecycling.nl

  Member

  Post count: 32

  Because my product descriptions were not visible I’ve restored the back-up files.

  Some helpdesks are faster then others. You are quite fast, but there was a risk that the products would not be visible during waiting for the helpdesk to answer.
  So that’s why I’ve decided to put restore te back-up.
  I can try to update again. But do you have any idea why this happens?

  December 1, 2016 at 7:34 pm #304783
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Can you update it so I can look at it?
  Will be around for the next 2 hours or we can try it tomorrow.

  -Rui

  December 1, 2016 at 7:39 pm #304785
  Thuisrecycling.nl

  Member

  Post count: 32

  Yes please have a look. Everything is updated now

  December 1, 2016 at 7:43 pm #304788
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok. Will check.

  -Rui

  December 1, 2016 at 8:51 pm #304805
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  We are working on it, please don’t rollback.
  Thanks

  -Rui

  December 1, 2016 at 9:11 pm #304811
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok, we already fixed it. It was something in the field we use to determine if the page builder is active or not.
  Check if it’s ok.

  -Rui

  December 1, 2016 at 9:15 pm #304812
  Thuisrecycling.nl

  Member

  Post count: 32

  Yessssss, thank you so much for helping!

  December 1, 2016 at 9:17 pm #304813
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  No problem. Apologize for any inconvenience caused.

  -Rui

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  Posted in: Atelier