New Landing › How can we help? › Themeforest Theme Support › Uplift › Update to Plugin and Theme caused far too many errors – URGENT

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    Posted in: Uplift
  • October 13, 2016 at 10:06 am #296163
    Amber Needler
    Member
    Post count: 117

    This is urgent as the client and customers are complaining about the site.

    I have just updated the plugin and the theme and it’s basically ruined the site. There is far too much padding in places and there’s so many more errors – basically 50% of things are not showing how they were an hour ago before I updated the plugin and theme. I aren’t going in and resetting everything because I’ve done this once when the site was built and didn’t really want to have to do it again!

    How can I access the previous plugin and theme so I can set it back to them until you’ve sorted the issues with the latest release?

    Thanks,

    Amber

    October 13, 2016 at 10:27 am #296169
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us some admin credentials so we can have a look?
    Thanks

    -Rui

    October 13, 2016 at 10:32 am #296172
    Amber Needler
    Member
    Post count: 117
    This reply has been marked as private.
    October 13, 2016 at 10:39 am #296176
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks, just need the admin url. The default one isn’t working.

    -Rui

    October 13, 2016 at 11:29 am #296201
    Amber Needler
    Member
    Post count: 117
    This reply has been marked as private.
    October 13, 2016 at 11:47 am #296211
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I tried that one at the beginning since it’s the default one.
    Isn’t working for me it’s redirecting to the homepage, maybe something in your htaccess

    -Rui

    October 13, 2016 at 12:00 pm #296216
    Amber Needler
    Member
    Post count: 117

    It seems to be working for everybody here???

    October 13, 2016 at 12:04 pm #296218
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    it was something in my cookies. Will login now.

    -Rui

    October 13, 2016 at 1:18 pm #296241
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Our head developer is already fixing the origin of this issue and he will release an update when done.Probably later today.

    Thanks

    -Rui

    October 14, 2016 at 9:17 am #296424
    Amber Needler
    Member
    Post count: 117

    Okay thanks.

    Any update on this?

    October 14, 2016 at 2:07 pm #296512
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Amber,

    The padding issue will be resolved in the next swift framework plugin update, this is due to be released in the next few hours.

    Thanks for your patience.

    – Ed

    October 14, 2016 at 2:16 pm #296515
    Amber Needler
    Member
    Post count: 117

    Hi Ed,

    That’s perfect, thank you 🙂

    Amber

    October 14, 2016 at 3:20 pm #296536
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Thanks Ed.

    -Rui

    October 17, 2016 at 8:58 am #296801
    Amber Needler
    Member
    Post count: 117

    Updates haven’t worked…

    Thanks,

    Amber

    October 17, 2016 at 9:02 am #296802
    Amber Needler
    Member
    Post count: 117

    Oh wait yes it has! Sorry! Thank you 🙂

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