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  Posted in: Atelier
• July 19, 2016 at 5:43 pm #282411
  markmckay

  Member

  Post count: 13

  Hi,

  I updated to the latest version of the theme and it broke my site. The homepage no longer loads. I get a blank screen. I am not sure what has gone wrong and why it will no longer work.

  Prior to the update, the site was taking an incredibly long time to load.

  The only customizations I have made have been through the theme tools, including a little bit of CSS.

  Can you please help me get my site working again and let me know how I can speed it up?

  Thank you so much for your help. I have been trying to fix it for the past 24 hours and at my wits end!!!

  Mark

  July 19, 2016 at 5:46 pm #282412
  David Martin – Support

  Moderator

  Post count: 20834

  Hi Mark,

  Your site has a 500 server error.

  Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

  Thanks,
  David

  July 19, 2016 at 9:52 pm #282446
  markmckay

  Member

  Post count: 13

  Thank you!!! That made my site work again. Can you make any recommendations on how to make it load faster?

  I have run WP Smush Pro on all the images to optimize them.

  It seems that first byte is really slow and there are a few other none image things.

  See below for the speed test results. Thank you. I really appreciate your help.

  http://www.webpagetest.org/result/160719_BZ_1725/1/details/

  July 20, 2016 at 6:55 am #282483
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  The issue is your hosting, there’s a 17 second delay before the server actually sends data to the page, that’s one of the worse I have seen. Who are you with?

  – Kyle

  July 20, 2016 at 2:50 pm #282677
  markmckay

  Member

  Post count: 13

  Netfirms http://netfirms.com

  My client was previously hosting with them. Thanks for the confirmation on this being the problem. I have asked them to speed up the site. If it is not resolved, I will move hosts.

  Thank you.

  July 20, 2016 at 2:52 pm #282678
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Ok no problem

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  Posted in: Atelier