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  Posted in: Atelier
• July 6, 2016 at 12:00 pm #279474
  hansulrik

  Member

  Post count: 69

  Hi

  Please check into this issue

  Issue with "hanging" add to basket

  I don’t really feel that I’m getting prioritized, I hope you understand that this is extremely critical for me, as we are loosing many orders.

  July 6, 2016 at 12:35 pm #279479
  David Martin – Support

  Moderator

  Post count: 20834

  We aim to respond to all posts within 12 hours (Monday-Friday), but in some cases this may slip to 24-48 hours.

  We work on the oldest topic first, so adding a new comment will take you to the back of the queue. We do also try our best to reply on weekends as often as possible.

  I have now replied to the ticket.

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  Posted in: Atelier