New Landing › How can we help? › Themeforest Theme Support › Dante › I am not receiving emails when there is a reply to support question

Viewing 15 posts - 1 through 15 (of 21 total)
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    Posted in: Dante
  • June 9, 2016 at 9:33 am #273388
    Joanna
    Member
    Post count: 185

    Hello,

    I would like to kindly aks you for help. I always tick: Notify me of follow-up replies via email. However, I never get any info on email about replies.

    Thank you,
    Joanna

    June 9, 2016 at 9:48 am #273396
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Joanna,

    Have you checked your junk folder? You may need to add our email to your safe list.

    Thanks.

    June 13, 2016 at 8:19 am #274153
    Joanna
    Member
    Post count: 185

    Hi David,

    Sure, I checked all the folders, spam, different tabs like promotion and all. I also searched in the search box for any messages but nothing from you regarding the forum.

    I also checked in Account tab and my email address is correct.

    Thank you,

    Joanna

    June 13, 2016 at 8:33 am #274157
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The functionality is working, the issue will lie with your email account/service or hosting not accepting emails from us. Please check with your hosting company to see if they have any idea

    – Kyle

    June 14, 2016 at 10:06 am #274526
    Joanna
    Member
    Post count: 185

    By hosting, do you mean GoDaddy or Gmail? I am using Gmail email account.

    June 14, 2016 at 10:07 am #274529
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Of course sorry, so you’re not getting these emails?

    June 14, 2016 at 5:03 pm #274703
    Joanna
    Member
    Post count: 185

    No, I always have to keep the link of the thread and if I want to see if there is a reply, I have to refresh the page.

    June 14, 2016 at 5:13 pm #274704
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Try to add this address to your gmail contacts
    [email protected]

    -Rui

    June 14, 2016 at 6:35 pm #274724
    Joanna
    Member
    Post count: 185

    Added! Let’s hope it will work now!

    Thank you,

    Joanna

    June 14, 2016 at 6:44 pm #274726
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let us know.

    -Rui

    June 14, 2016 at 8:07 pm #274755
    Joanna
    Member
    Post count: 185

    Hi Rui,

    Unfortunately, I still haven’t received email. Maybe somewhere there in the system there is my wrong email address? WOuld that be somehow possible? I did received an email when there was a reply to my comment on ThemeForest.

    Thank you,

    Joanna

    June 14, 2016 at 9:19 pm #274763
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    June 15, 2016 at 7:42 am #274801
    Joanna
    Member
    Post count: 185

    Ahh, yes, it is correct. I have no idea what could be wrong then. Any other ideas?

    Jo

    June 15, 2016 at 10:28 am #274860
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nope, I had problems myself with an email account in Gmail that only went away after a few months and I never figured out what happened.

    Provide me another email in a private reply so I can change it in your profile here in the support.

    -Rui

    June 15, 2016 at 6:59 pm #275025
    Joanna
    Member
    Post count: 185
    This reply has been marked as private.
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    Posted in: Dante
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