ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Joyn
• May 17, 2016 at 4:24 am #267935
  katiesmyth

  Member

  Post count: 25

  I’ve uploaded a custom font to display in the Navigation menu and the titles. It shows up on the computer I have this font (IrisUPC) installed on, but doesn’t display on any other computers.

  How can I get it to display on all computers?

  I’ve attached two screenshots. One with the correct font displaying, the other with how it displays on other computers.

  Attachments:

  You must be logged in to view attached files.
  May 17, 2016 at 10:14 am #267972
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me login detail to check the website.
  Thanks
  Mohammad

  May 25, 2016 at 1:27 am #269879
  katiesmyth

  Member

  Post count: 25

  This reply has been marked as private.
  May 25, 2016 at 10:23 am #269970
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please upgrade the theme and all plugins to latest version.
  Thanks
  Mohammad

  May 26, 2016 at 3:36 am #270273
  katiesmyth

  Member

  Post count: 25

  Thanks Mohammad, I’ve done this but still not seeing the correct font.

  May 26, 2016 at 9:09 am #270300
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please choose any google font and let me know your feedback. Are you using any cache plugin?
  Thanks
  Mohammad

  May 27, 2016 at 5:39 am #270608
  katiesmyth

  Member

  Post count: 25

  I’m trying to use IrisUPC font (I don’t think this is a Google font) as this is what font my client uses.
  I’m not using a cache plugin.

  May 27, 2016 at 7:40 am #270618
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I know that its not a google font. Please use any Google Font instead of it, just for check.
  Thanks
  Mohammad

  May 30, 2016 at 3:48 am #270983
  katiesmyth

  Member

  Post count: 25

  Hi Mohammad – Google fonts works fine, I’ve just tested it out again with no issue. Seems to just be the custom IrisUPC font I’ve uploaded that’s not working properly.

  May 31, 2016 at 10:40 am #271320
  David Martin – Support

  Moderator

  Post count: 20834

  Please add a zip file of the font IrisUPC so we can test this.

  The font displays on your computer because it’s installed on your computer, the font is not installed on other PC’s which is why it does not show. This indicates the font has not be correctly installed on your site.

  Thanks.

  June 1, 2016 at 2:39 am #271554
  katiesmyth

  Member

  Post count: 25

  Hi David,

  I’ve just installed the font using a zip file, but an incorrect font is now displaying no matter which computer I view it on. See screenshot.

  K

  Attachments:

  You must be logged in to view attached files.
  June 2, 2016 at 10:48 am #271991
  David Martin – Support

  Moderator

  Post count: 20834

  Remove this from your CSS:

  @font-face {
    font-family: 'IrisUPC';
    src: url('http://www.cmarketing.com.au/wp-content/uploads/2016/05/IrisUPC.ttf') format('truetype');
  }

  Then select the font without the .ttf file extension:

  

  Please upload the zip file me.

  Thanks.

  June 8, 2016 at 12:18 am #273042
  katiesmyth

  Member

  Post count: 25

  Hi David,

  I’ve deleted the custom CSS and changed the font back to the IrisUPC (without the .ttf extension). The font still isn’t displaying correctly though.

  K

  Attachments:

  You must be logged in to view attached files.
  June 9, 2016 at 11:22 am #273448
  David Martin – Support

  Moderator

  Post count: 20834

  Can you add your FTP details?

  Thanks.

  June 13, 2016 at 12:21 am #274102
  katiesmyth

  Member

  Post count: 25

  This reply has been marked as private.
• Back to forum

  Posted in: Joyn