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  Posted in: Atelier
• May 4, 2016 at 9:14 am #265326
  skullo27

  Member

  Post count: 217

  Hi I have noticed a bug, when using quick view on a simple product and you click add to cart button, the animation spins but then nothing adds to the cart. It works ok on variable products.

  thanks

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  May 4, 2016 at 10:50 am #265354
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you provide admin credentials to have a look at your settings?
  Thanks

  -Rui

  May 4, 2016 at 11:08 am #265360
  skullo27

  Member

  Post count: 217

  This reply has been marked as private.
  May 5, 2016 at 10:03 am #265549
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  I have added various products to the cart from the quickview, can you clear your cache and re-test.

  What specific product do you experience this with?

  Thanks.

  May 5, 2016 at 11:07 am #265573
  skullo27

  Member

  Post count: 217

  Hi I cleared cache and it worked for the first one i added, and then it didn’t work the second time…

  May 9, 2016 at 10:21 am #266085
  David Martin – Support

  Moderator

  Post count: 20834

  What specific product do you experience this with?

  – David.

  May 9, 2016 at 10:28 am #266092
  skullo27

  Member

  Post count: 217

  Hi David, generally on simple products.

  Also, I updated the quickview plugin this morning, and now the button has vanished… See attached.

  thanks.

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  May 9, 2016 at 11:50 am #266126
  skullo27

  Member

  Post count: 217

  Hi In addition to the above, after updating quickview, I notice that the theme is now broken when viewed on a mobile (it is fine on a desktop if you shrink the browser).

  – the cart slide out button is broken, it just takes you straight to the cart page.
  – the hamburger menu does not work at all.
  – the page elements on the product page are broken, see attached images, the image slider and tabs are all broken.

  Please advise?

  thanks
  Sam

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  May 10, 2016 at 11:48 am #266399
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  1) Please activate the Quick View plugin: https://www.supereight.net/wp/wp-admin/themes.php?page=install-required-plugins

  2) The mobile issues are likely due to the device cache needing clearing or you may need to clear the WP Rocket cache.

  Thanks.

  May 10, 2016 at 12:28 pm #266435
  skullo27

  Member

  Post count: 217

  Hi I cleared the cache before I opened this ticket…

  I just tried again clearing WP Rocket and Mobile browser cache and the the problem is the same.

  Please can you have a look for your self? I have left the plugin activated for now, but only for a little while as this is a live site.

  thanks.

  May 11, 2016 at 11:23 am #266767
  David Martin – Support

  Moderator

  Post count: 20834

  Yesterday and today when I view your site, I see no issues apart from the QuickView plugin which needs activating.

  – You may need to re-save the Quickview plugin settings. When the plugin is activated, what do you see? Please add a screenshot.

  Are your display issues isolated to mobile only? If so, what device do you have?

  – I can no longer login in with any of the above details.

  Thanks.

  May 11, 2016 at 12:21 pm #266804
  skullo27

  Member

  Post count: 217

  This reply has been marked as private.
  May 11, 2016 at 12:27 pm #266807
  skullo27

  Member

  Post count: 217

  This reply has been marked as private.
  May 11, 2016 at 12:31 pm #266809
  David Martin – Support

  Moderator

  Post count: 20834

  Please re-set the plugin settings to match these:

  

  Ref: http://swiftideas.com/documentation/2014/05/11/shop-products/

  May 11, 2016 at 12:32 pm #266810
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Choose the option “After Item” instead “After title”.

  -Rui

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  Posted in: Atelier