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  Posted in: Joyn
• April 15, 2016 at 2:51 pm #261787
  artshowapplepie

  Member

  Post count: 134

  Hi !

  I recently updated my theme / wordpress and now when i want to add a product to my basket it keeps showing a ‘chose product options’ error..

  I tried everything but somehow i can’t add products to my basket. We want to go online by the end of the day and i’m freaking out a little as i can’t find the problem..

  The website isn’t live yet so i submitted my login details so you can check 🙂

  April 15, 2016 at 3:08 pm #261792
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Does this issue happen with Twenty Fifteen enabled?

  – Kyle

  April 15, 2016 at 3:45 pm #261805
  artshowapplepie

  Member

  Post count: 134

  Hi Kyle

  Nope i don’t have the twenty fifteen theme enabled i removed it completely from the themes, same goes for the twenty sixteen theme also removed that.

  April 15, 2016 at 3:48 pm #261809
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  The issue doesn’t sound like a theme issue, so would help if you could confirm it by trying with another theme. You’ll likely need to contact WooCommerce support regarding the issue

  – Kyle

  April 15, 2016 at 4:10 pm #261816
  artshowapplepie

  Member

  Post count: 134

  Hi Kyle,

  I quickly enabled the twenty sixteen theme, and have no problems there with adding products to my basket, everything works fine there. I switched back to the joyn theme and for now the shop seems to work and i’m able to add products to my basket.. Not sure what went wrong but it’s working now !

  April 18, 2016 at 8:32 am #262042
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Ok great!

  – Kyle

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  Posted in: Joyn