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  Posted in: Dante
• April 14, 2016 at 3:43 pm #261519
  TriadGoodwill

  Member

  Post count: 43

  I just purchased a new license for the Dante theme. My website was created by an outside firm that would not give us access to that information. I do not have access to the backend files to add the new purchase code to our site. I tried to re-install the theme, but since the file already exists, the upload keeps failing. How can I connect the website with the new theme account?

  April 15, 2016 at 9:46 am #261653
  David Martin – Support

  Moderator

  Post count: 20834

  Are you trying to update the theme using an FTP?

  1) Connect to your host via FTP.
  2) Navigate to /wp-content/themes/
  3) Drag the newly downloaded theme folder to your FTP and override the remote theme folder. You will likely be asked to confirm this override.

  Ref: http://www.swiftideas.com/knowledgebase/how-to-manually-update-your-theme/

  April 15, 2016 at 1:28 pm #261761
  TriadGoodwill

  Member

  Post count: 43

  Is there a way to do it without using FTP? I don’t have access to the files…

  April 15, 2016 at 1:39 pm #261768
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Auto update fails so there is no way to update the theme without FTP.
  Thanks
  Mohammad

  April 15, 2016 at 2:45 pm #261785
  TriadGoodwill

  Member

  Post count: 43

  Okay thank you

  April 15, 2016 at 3:17 pm #261799
  TriadGoodwill

  Member

  Post count: 43

  I was able to access the FTP information and uploaded the new theme files. Is there anything else I need to do to connect the website to my new license code?

  April 18, 2016 at 12:23 pm #262119
  David Martin – Support

  Moderator

  Post count: 20834

  No, just the purchase code to your profile: http://www.swiftideas.com/forums/users/triadgoodwill/

  Thanks.

  April 19, 2016 at 2:47 pm #262542
  TriadGoodwill

  Member

  Post count: 43

  Thanks

  April 19, 2016 at 2:54 pm #262543
  David Martin – Support

  Moderator

  Post count: 20834

  No problem.

  Thanks.

  July 9, 2016 at 5:10 pm #280253
  Aiminath

  Member

  Post count: 5

  Hi. I purchased Dante and I have tried uploading via WordPress theme uploader and I have tried to upload it through FTP server, turns out it takes all day and doesn’t do anything. So I am confused with this theme. This never happened to me before and I have uploaded multiple themes and this is first time I have come across this problem.

  Please someone get back to as soon as possible. I have build website using wordpress and have not had this issue. This is the first time.

  July 11, 2016 at 5:23 am #280325
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  @Aiminath- Please provide login detail to check and resolve the issue.
  Thanks
  Mohammad

  July 11, 2016 at 12:28 pm #280426
  Aiminath

  Member

  Post count: 5

  This reply has been marked as private.
  July 11, 2016 at 12:31 pm #280427
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I need wordpress login detail to update the theme.
  Thanks
  Mohammad

  July 11, 2016 at 12:57 pm #280442
  Aiminath

  Member

  Post count: 5

  This reply has been marked as private.
  July 11, 2016 at 1:48 pm #280468
  Aiminath

  Member

  Post count: 5

  This reply has been marked as private.
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  Posted in: Dante