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Viewing 8 posts - 1 through 8 (of 8 total)
  • #259264
    scottreinhard
    Member
    Post count: 17

    I’ve attached the envato market page. Just wondering if there’s anything else I need to continue in my support. For whatever reason after purchase, I never received a confirmation email from them, but on the downloads page it shows that I have support through 1 October 2016. See attached screenshot. Happy to provide any necessary information that would help.

    Thanks.

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    #259266
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Scott,

    I’ll run this past Ed, likely the Envato API has not updated your profile.

    Thanks.

    #259267
    scottreinhard
    Member
    Post count: 17

    Thanks, you guys are great, I enjoy your support.

    #259281
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Scott,

    Can you check your profile and make sure the right purchase code is set?

    – It is very possible there is a slight delay with the Envato API, meaning it refreshes every ‘x’ amount of hours.

    Thanks for your patience, we have cleared our cached data so nothing is stored on our side.

    Cheers,
    David.

    #259297
    scottreinhard
    Member
    Post count: 17

    Yep, same code as before.

    #259508
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This now looks to have updated from the last time I checked: http://d.pr/i/18vgR.

    – Can you confirm?

    Thanks.

    #259544
    scottreinhard
    Member
    Post count: 17

    Yep, works now. Thanks.

    #259548
    David Martin – Support
    Moderator
    Post count: 20834

    Great, no problem.

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